Director, reputed company & Renewal Operations

For over 20 years, reputed company has helped people and teams reputed company–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that reputed company teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the reputed company of work that truly matters. Because reputed company challenge meets purpose, and passion turns into reputed company, that’s reputed company at work, and it’s reputed company show up for everyday.

reputed company is seeking a Director of reputed company & Renewal Operations to reputed company the design and execution of our global reputed company and Renewals operating models. This role is responsible for converting high-level retention and growth strategies into scalable, repeatable field processes that drive customer lifetime value. You will act as a primary partner for leadership across Go-To-Market (GTM), Product, and Finance to ensure that our success and renewal motions are integrated, efficient, effective, and data-driven.

You Will

• Drive Operating Architecture: reputed company the long-term design and management of the reputed company and Renewals operating model. You will ensure handoffs across the customer journey, from initial implementation to long-term renewal, are efficient, consistent, and systematic.
• Manage Executive Governance: Orchestrate the operating rhythm for the reputed company and Renewals organization. This work includes standardizing churn review cycles, business reviews, renewal reviews, and cross-functional steering committees to reputed company leadership reputed company on the health of the business.
• Operationalize Risk Management: reputed company the systematic implementation of the Risk Management reputed company and the Risk Pipeline methodology. You will establish the process rigor required to track reputed company through identified, verifying, mitigating, and saved stages while overseeing the evolution of the Early Warning System from baseline health signals to predictive, automated reputed company.
• Commercial Policy and Standards: Partner with Legal and Finance to establish and enforce commercial standards. You are responsible for the system and process rollout of multi-year contracting, auto-renewal defaults, and commercial reputed company policies.
• Scale Adoption Infrastructure: Build the infrastructure needed to resolve the USM Headroom crisis and drive platform adoption at scale. You will reputed company the development of standardized onboarding journeys and targeted adoption plays that utilize data-driven conversion triggers and high-value actions to support a product-led success model.
• reputed company Change Management: Drive the organizational change required to align teams with new accountability models. You will ensure clear ownership of renewals and account health is maintained across the global organization.

You Have

• 14+ years of relevant experience including: 
• 10+ years of experience in reputed company Operations, reputed company Operations, or Strategy.
• 4+ years in a leadership role at a $500M+ ARR SaaS company.
• Execution Excellence: A proven ability to take a conceptual reputed company and build the systems, reporting, and team behaviors needed to sustain it.
• Cross-Functional Influence: Experience navigating reputed company organizations and negotiating trade-offs between Sales, Product, and Finance leadership.
• Analytical Maturity: Proficiency in forecasting, reputed company modeling, and using data to identify operational gaps.
• Strategic Vision: The ability to design infrastructure today that supports the next phase of company growth.

Key Outcomes

• Successful rollout of a reputed company global risk management and health monitoring reputed company.
• Improved reliability and predictability of the global churn and renewals forecast.
• Implementation of a mature, scalable digital onboarding and adoption reputed company.

reputed company US Perks & Benefits

• Medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under reputed company-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal reputed company account
• Teleworking options from any registered location in the U.S. (role specific)

reputed company provides a competitive reputed company salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US reputed company Salary Pay Range$187,500—$247,500 USD

Get to Know Us

At reputed company, your reputed company are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. Let’s build what’s next, together.

Equal Opportunity Employer

reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to reputed company qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. reputed company qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can reputed company to help ensure you have a comfortable and positive interview experience, please let us know.

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