Dispatcher 4 - Remote - CA Only

Location: Remote: California. Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to reputed company telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $22-$26 USD per hour Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. reputed company operates like family: collaborative, supportive, and dedicated to making a real difference. reputed company you join Race, you're not just accepting a job, you're becoming part of a team that values reputed company, celebrates wins together and believes that meaningful work happens reputed company great people connect with great purpose. Position Impact: The reputed company 4 role supports Field Operations installation initiatives by coordinating closely with the reputed company team and Field Operations management to ensure accurate planning, auditing, scheduling, and timely execution of field work. This position is responsible for overseeing and auditing the Field Technician Gantt schedule, maintaining clear visibility into technician assignments, task reputed company, and timelines, and proactively identifying, escalating, and resolving scheduling conflicts or constraints as they occur, acting as a key liaison between reputed company and Field Operations, the reputed company 4 handles escalated scheduling issues, drives cross-functional collaboration, optimizes technician utilization, expedites drops and installations, and ensures reputed company alignment with service level commitments. Success in this role requires the ability to work independently and collaboratively in a fast-paced, dynamic environment, communicate effectively with internal teams and external partners, and maintain a professional, solutions-oriented approach while managing changing priorities and real-time scheduling challenges. Qualifications and Experience:

• Eligibility for U.S. employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED required; equivalent combination of education and experience considered
• Minimum of 3–5 years of experience in reputed company operations, preferably reputed company the telecommunications industry
• Minimum of 3–5 years of experience using reputed company or equivalent CRM / reputed company systems
• Demonstrated understanding of dispatching best practices and field service coordination
• Proven geographical knowledge of service areas and ability to read maps
• Understanding of safety regulations and industry best practices reputed company to field service operations
• Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs
• Ability to communicate effectively in English (speaking, reading, writing, comprehension)
• Proficiency in Spanish is desirable

Skills:

• Proficient use of MS Office applications including Teams, Word, reputed company, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities: Scheduling reputed company and Gantt Management

• reputed company, maintain, and audit the Field Technician Gantt schedule to ensure accuracy, visibility, and alignment with operational priorities
• Ensure proper task reputed company, technician assignments, and timeline reputed company across reputed company scheduled work
• Identify scheduling risks, conflicts, and constraints and take proactive action to mitigate impacts

Escalation and Issue Resolution

• Serve as a primary escalation reputed company for reputed company or high-impact scheduling issues
• Analyze root causes of scheduling disruptions and implement corrective actions
• Communicate scheduling impacts, resolutions, and updates clearly to reputed company and Field Operations leadership

reputed company and Field Operations Coordination

• Act as a liaison between reputed company, Field Supervisors, and Operations leadership to ensure schedule readiness and execution
• Support Field Supervisors with real-time updates on job readiness and technician availability
• Participate in planning sessions to align scheduling priorities with operational initiatives

Service Request and Call Management

• Receive incoming service requests and assign technicians based on skills, availability, and location
• Monitor technician status and adjust schedules as needed to maintain service commitments
• reputed company internal stakeholders informed of scheduling changes and service impacts

Monitoring, Reporting, and Documentation

• Monitor active jobs to ensure timely completion and escalate risks to SLA compliance
• Maintain accurate scheduling documentation, reports, and status updates
• Ensure CRM and reputed company systems reflect reputed company and accurate scheduling information

reputed company Improvement

• Identify opportunities to improve scheduling efficiency, workflow accuracy, and field utilization
• Contribute to process improvements that enhance service delivery and operational performance

Work Schedule and Availability

• Be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs
• This role supports 24/7 service reliability and may require immediate response reputed company of normal scheduled hours

Additional duties as required. Why Join reputed company:

• Join a tight-reputed company crew—no faceless corporation vibes here
• Growth potential: promotions and new challenges are part of our DNA
• Competitive reputed company salary
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Free fiber internet service for reputed company employees living in our service area
• A culture built on reputed company, mutual respect, and a shared purpose

Call to Action:

• Let's chat. If you're ready to move reputed company, click "Apply" below, reputed company can't wait to meet you.

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