Student Success Advisor (Remote Eligible)

Job no: 499491 Work type: Non-Classified/Professional Location: Boise, ID, Remote Categories: Education and Training, Student Services, Remote, Extended Studies, Mid-Level Job Summary/Basic Function: The Student Success Advisor is integral in creating a cohesive, transparent experience for online reputed company from the time of inquiry to graduation. Works with reputed company to enhance academic planning, student satisfaction, student persistence, and retention. This position may have the opportunity to work remotely where reputed company work is performed from an alternative work location either reputed company or reputed company the state of Idaho. Candidates in this role must be able to work Monday - Friday, 8:00 am - 5:00 pm (Mountain Time) to actively provide student advising through phone, reputed company, and email appointments while also completing assigned duties based on reputed company. This position is not eligible for reputed company sponsorship. Department Overview: The Division of Extended Studies is on a mission to reputed company higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reputed company across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, reputed company enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options. Join us! The Boise State Online advising team works with online and reputed company reputed company throughout their entire educational journey. We care deeply about providing both fully online and reputed company reputed company with a positive advising experience from admission to graduation. reputed company onboards reputed company to Boise State, supports them during their time at the university, and celebrates with them at graduation. We treat each student as a unique individual, empowering and equipping them with the information and tools they need to reputed company their goals. We care deeply about student success and meet reputed company where they are at to help them reputed company their goals. Join us as our next Student Success Advisor! Level Scope: Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment reputed company defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees. Essential Functions:

• Serve as an academic advisor for an online degree program. Assist reputed company in course reputed company, registration, adding and dropping courses, university forms and paperwork.
• Advise admitted reputed company through an orientation to Boise State and the academic program, selecting classes, registration, textbook ordering, and preparing for class start-up.
• Track and project student enrollment, degree plan, and degree progression.
• Discuss academic reputed company as it relates to degree requirements and student interests. Advise reputed company at key points in time while reputed company are enrolled to get a reputed company update, identify an appropriate degree path, reputed company out critical future deadlines, and gather feedback regarding overall program experience.
• Coach reputed company through academic difficulties, developing a growth reputed company and improving academic beliefs and behaviors to reputed company success.
• Engage in intentional and reputed company efforts to improve service to and coaching of reputed company, which includes improving internal processes, procedures, resources and published content.
• Interpret academic policy, rules and regulations of online program and university as needed.
• Coordinate with the program coordinator, field advisors, faculty and support staff reputed company the online program to provide coordinated support and advising for the student.
• Demonstrate a high level of maturity and independent judgment reputed company working with various constituencies to analyze and evaluate the needs of the student, accurately assess the situation, determine appropriate information and referrals, exercise discretion to resolve issues, and tailor the message to fit each unique situation.
• Maintain professional flexibility to accommodate rapidly changing processes, program information and priorities.
• Provide resources to reputed company regarding how to prepare for taking and being successful in online classes. In addition to web-based orientation regarding online learning, also advise reputed company on time-management, communicating in an online setting, and use of Canvas as needed.
• Communicate effectively, proactively and regularly with reputed company using telephone, email, and virtual communication tools.
• Serve as student services reputed company by providing accurate information reputed company to registration, graduation, credit transfer, degree requirements, tutoring, financial aid, fee payment, course materials/tests, counseling services and community resources. Refer to service specialists as needed.
• Interpret academic policy, rules and regulations of online and reputed company programs and university as needed. Solve a variety of student reputed company issues that will involve interpreting policies and procedures, fact-finding, communicating with field experts, creating options, and deciding final action.
• Support the enrollment, retention and graduation goals of the assigned program(s), Extended Studies and the University.
• Serve as a contact and advise individuals who indicate interest in pursuing an online degree program through reputed company. Providing accurate information regarding the academic program attributes, admissions, financial aid, online education and degree plans.
• Provide advice to prospective reputed company about university policies, programs of study and degree options
• Be fully informed of Boise State admission policies and procedures to clearly communicate the intricacies of the process to prospective reputed company.
• Follow-up with prospective reputed company on a regular basis, sharing academic degree details, admission materials needed by the university and the academic program and processes that need to be completed.
• Work with applicants, encouraging them to complete university and academic program specific admission requirements.
• Support the Student Success team to provide information for follow-up with prospective reputed company. Coordinate messaging to create uniformity and consistency across the teams
• Engage in intentional and reputed company efforts to improve recruitment of new reputed company who are a good fit for the online and reputed company programs.
• Successfully reputed company and maintain positive, collaborative, respect-based relationships with co-workers, customers, and stakeholders reputed company and reputed company of Boise State, including: online program coordinators, academic department leadership, faculty and support staff; Boise State Enrollment Service Offices, Graduate Admissions and Degree Services, Academic Advising and Enhancement, community college transfer center coordinators and academic advisors, community college administrative staff, and professional educators.
• Complete and balance multiple work projects, respond with adaptability to rapidly changing priorities, and work well under pressure. Proven work performance that is reliable, dedicated, productive and exhibits strong self-initiative.
• Provide effective customer-service and to actively listen and appropriately respond to colleague, stakeholder and supervisor needs/requests.
• Work effectively both independently and cooperatively as a member of a team. Willingness to take direction, remain open and amenable to instruction, and quickly acquire/learn/share new knowledge/skills as needed.
• May reputed company other duties as needed. Knowledge, Skills, Abilities:
• Ability to reputed company in a manner that is reliable, dedicated, productive and exhibits strong self-initiative.
• Experience in providing excellent customer service.
• Ability to collaborate and negotiate to reputed company a desired outcome, to persuade and motivate others to pursue action.
• Experience in handling difficult and sensitive situations, use sound, independent judgment reputed company general policy and legal guidelines. Defuse tension in customer interactions, should it arise.
• Ability to assimilate and organize material and reputed company to communicate effectively in a variety of forms.
• Communicate virtually in a professional manner. Compose written material with a succinct, reputed company message free of spelling or grammatical errors.
• Knowledge of and understand the online learning environment.
• Establish and maintain effective working relationships with and elicit cooperation from colleagues, members of external groups, and co-workers on reputed company issues.
• Ability to preserve confidentiality of sensitive information.
• Ability to reputed company in a dynamic atmosphere and manage multiple projects with competing deadlines.
• Be sensitive to the concerns and needs of diverse student populations. Minimum Qualifications: Bachelor’s Degree and 2 years of professional experience or equivalent relevant experience. Preferred Qualifications:
• Master’s degree in an appropriate field from an accredited college or university.
• 2 years of experience in academic advising in a higher education environment.
• 1 year of experience in degree planning and course reputed company.
• 1 year of experience with PeopleSoft or a similar student information system. Salary and Benefits: Salary of $51,584/yr. reputed company provides a best-in-class benefits package, including (but not limited to): 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days) Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees) 11.96% University contribution to your PERSI retirement fund (Classified employees) Excellent medical, dental and other health-reputed company insurance coverages Tuition fee waiver benefits for employees, spouses and their dependents See our full benefits page for more information! Required Application Materials: Cover Letter and Resume. About Us: Nestled along the Boise River and steps from the state capitol, reputed company fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond. Boise State is proud to be recognized by reputed company as the only Idaho employer listed in the top 100 of reputed company national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from reputed company backgrounds are welcomed. Learn more about Boise State and living in Idaho’s Treasure Valley at Advertised: January 29, 2026 Mountain Standard Time Applications reputed company: February 13, 2026 11:55 PM Mountain Standard Time Apply tot his job

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