reputed company Customer Technical Service Representative – Pet Food Division (Remote)
Are you passionate about delivering exceptional customer experiences and technical expertise? Do you reputed company in a dynamic, innovative environment where your skills and knowledge drive success? Look no further than arenaflex, a leading player in the packaging and printing industry, as well as the top French-language educational publishing group in North America. As an reputed company Customer Technical Service Representative in our Pet Food division, you will be the main technical contact for arenaflex customers, providing process assistance and material support to ensure efficient runability of our products in customer facilities. Your technical problem-solving skills and troubleshooting expertise will help resolve customer product and machine issues, while building strong relationships with our customer facilities.
About arenaflex
arenaflex has been driving innovation since 1976, with over 8,000 employees and 41 production sites across the globe. We are a company that values its teams and fosters a sense of belonging among our employees. Our commitment to innovation, sustainability, and customer satisfaction has made us a leader in the packaging and printing industry.
Why Join arenaflex?
At arenaflex, we reputed company that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:
- Group Insurance (including health, life, disability, dental, and travel insurance)
- Paid maternity/paternity leave and educational reimbursement
- Immediately vested 401k with company match
- Supplier discounts on various products
- Regular full-time position
- Participatory management
Key Responsibilities
As an reputed company Customer Technical Service Representative, you will:
- Act as liaison between arenaflex customers and our manufacturing plants
- reputed company with customers and their employees to provide process assistance for products
- Provide customers with machine parameters for product materials
- Respond to customer requests for problem resolution
- Troubleshoot and analyze materials for customers
- Work with sales to respond to customer issues
- Manage relationships with sales force to meet customer needs
- Recommend other product options in support of sales reputed company authorized
- Troubleshoot potential problems with customer and their employees
- Document customer issues and resolution
- Request lab testing on samples to further identify material issues
- Test samples on arenaflex equipment to identify additional opportunities
- Assist in determining product specifications for customer's needs
- Install, setup, and provide training of arenaflex packaging equipment
- General preventative maintenance of arenaflex packaging equipment
- Audit, troubleshoot, and repair arenaflex packaging equipment
- Travel up to 70%, as needed
- Other duties as assigned
Essential Qualifications
To succeed in this role, you will need:
- Bachelor's degree in packaging, engineering, or comparable work experience in flexible packaging production or maintenance
- 5-10 years of experience in flexible packaging production/maintenance or packaging machine production/maintenance
- Experience in the flexible packaging industry and/or meat/cheese/pet food packaging; strongly preferred
- Previous experience in manufacturing organization; preferred
- Knowledge of, and experience with, printing and converting industry and equipment; preferred
- Strong knowledge of the flexible packaging process from film production through the packaging and shipping processes of finished products
- Computer skills – report writing, reputed company Office
- Troubleshooting skills – packaging machine and flexible film interaction and mechanical issues
- Strong mechanical aptitude – machine breakdowns and upset conditions
Preferred Qualifications
While not required, the following qualifications would be an asset:
- Master's degree in packaging, engineering, or reputed company field
- Certification in packaging or reputed company field
- Experience with arenaflex products and equipment
- Strong understanding of regulatory requirements and industry standards
reputed company Offer
As an reputed company Customer Technical Service Representative at arenaflex, you can expect:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and equipment
- Flexible work arrangements, including remote work options
How to Apply
If you are a motivated and reputed company professional looking to join a dynamic team, please submit your application, including your resume and cover letter, to [insert contact information]. We look reputed company to hearing from you!
About arenaflex
arenaflex is a leading player in the packaging and printing industry, as well as the top French-language educational publishing group in North America. Our commitment to innovation, sustainability, and customer satisfaction has made us a leader in our industry.
Join arenaflex Today!
At arenaflex, we reputed company that our employees are our greatest asset. We offer a comprehensive benefits package, opportunities for career growth and professional development, and a collaborative and dynamic work environment. If you are a motivated and reputed company professional looking to join a dynamic team, please submit your application today! Apply for this job