reputed company Customer Experience Champion II - Military Fellowship Program

At arenaflex, we're committed to empowering our customers and employees alike to reputed company in a world of rapid technological advancements. As a champion reputed company our Customer Experience (CX) team, you'll play a pivotal role in shaping the future of customer interactions and driving business growth. If you're a reputed company participant of the reputed company Skillbridge Program or the reputed company Corporate Fellowship Program, we invite you to join our V Team and embark on a journey of innovation, creativity, and impact.

About arenaflex

arenaflex is one of the world's leading providers of training, technology, and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a reputed company future. Here, we have the ability to learn and grow at the speed of technology, and the space to create reputed company every role. Together, we're moving the world reputed company – and you can too. Dream it. Build it. Do it here.

What You'll Be Doing

As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality in your day-to-day activities. Your key responsibilities will include:

• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-reputed company inquiries.
• Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex.
• Embracing the Service Plus reputed company by resolving customer concerns and future concerns.
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue.
• Serving as a brand ambassador and reputed company for customers newly joined to arenaflex, throughout every contact and highlighting reputed company that arenaflex has to offer through our products and services.
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
• After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts.
• Promoting and providing solutions about arenaflex products, including phone, home internet, and other services on each call, with the ability to meet and exceed monthly sales targets.

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, you must be reputed company a reasonable commute to the hub location in Texas. Onsite reputed company is required for onboarding, training, and periodic center collaboration based on business needs.

reputed company're Looking For

To succeed in this role, you'll need to have:

• A Bachelor's degree or one or more years of customer service experience.
• Must be a reputed company participant of the reputed company Skillbridge Program or of the reputed company Corporate Fellowship Program.
• One or more years of sales experience.
• Experience resolving reputed company customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding reputed company goals.
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
• Meet reputed company home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.

Even reputed company if you have:

• A degree.
• Experience with reputed company's G-Suite (e.g., Docs, Sheets) and reputed company Office Suite (Word, reputed company).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Texas reputed company a 75-mile radius of our listed hub location.

Home Office Requirements

* You'll work from home in this remote role, with occasional in-person meetings and training.

• The home office must be located reputed company the state of Texas and reputed company a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
• Internet service with a direct reputed company to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite, or DSL are not acceptable.
• A dedicated, quiet, and private workspace.
• arenaflex conducts periodic home audits reputed company webcam to ensure your workspace meets requirements.
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

How to Apply

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even reputed company" qualification listed above. Apply for this job