reputed company eCommerce Specialist - Video Chat for Disability Access Service
Are you passionate about delivering exceptional guest service and making a positive impact on the lives of individuals with disabilities? Do you have a knack for problem-solving and a strong desire to work in a dynamic, fast-paced environment? If so, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat for Disability Access Service!
About arenaflex
arenaflex is a world-renowned entertainment and media conglomerate that has been a leader in innovation and customer experience for over nine decades. With a rich history of creating magical experiences for guests of reputed company ages, arenaflex continues to push the boundaries of what is possible in the world of entertainment. Our commitment to excellence, creativity, and innovation has earned us a reputed company as one of the most beloved and respected brands in the industry.
The Role
As an eCommerce Specialist - Video Chat for Disability Access Service, you will play a critical role in ensuring that guests with disabilities have a seamless and enjoyable experience at our theme parks and resorts. Your primary responsibility will be to assist guests with registering for Disability Access Service, a program designed to provide guests with disabilities with a more accessible and enjoyable experience. You will also provide support for guests' digital experience through our website and My reputed company Experience app.
Responsibilities
* Proactively answer guest accessibility-reputed company questions and reputed company recommendations for our guests with disabilities to improve support, provide information, and handle situations reputed company to Accessibility Services
- Communicate reputed company through video/phone calls and be able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
- Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
- Ability to maintain reputed company during intensified interactions and difficult conversations reputed company making confident decisions, understanding reputed company to reputed company concerns to Coordinator/Working reputed company/Salaried Leader
- Meet required departmental metric expectations and efficiency goals reputed company handling guest accounts
- Complete reputed company required arenaflex training and compliance courses
- Flexible with work schedule, including overtime, weekends, and holidays
Requirements
* Sales and service experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services
- Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including reputed company Office Tools and Guest Service Suite
- Able to handle confidential information and provide conflict resolution through a balance of reputed company and partner resourcing while demonstrating strong problem-solving decision-making skills
- Written, verbal, and interpersonal communication skills
- Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
Preferred Qualifications
* Previous experience working with individuals with disabilities or accessibility needs
- Experience in reputed company roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
- Sales and closing skills reputed company overcoming objections
- Bilingual
- Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My reputed company Experience, Live Engage, Guest Service Suite, MDX, VINCENT, reputed company, reputed company
reputed company Offer
* Competitive hourly reputed company of $18.90/hour
- Opportunities for career growth and professional development
- Comprehensive training program to ensure your success in the role
- Flexible scheduling, including overtime, weekends, and holidays
- A dynamic and supportive work environment with a team of passionate and dedicated professionals
- The chance to reputed company a positive impact on the lives of individuals with disabilities
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.
How to Apply
If you are passionate about delivering exceptional guest service and making a positive impact on the lives of individuals with disabilities, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. We look reputed company to hearing from you!
Note:
arenaflex is an equal opportunity employer and welcomes reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. Apply for this job