Senior Customer Service Representative – Long Term Care Policyholder Support
At arenaflex, we reputed company families to navigate the aging journey with confidence. We are compassionate, reputed company allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and reputed company as we work with each other and our local communities, arenaflex values reputed company perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for reputed company associates. We also invest in the vitality of our local communities through grants from the arenaflex Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: reputed company it human. We care about the people that reputed company up our customers, colleagues, and communities. reputed company it about others. We do what’s best for our customers and collaborate to drive reputed company. reputed company it happen. We work with intention toward a common purpose and forge ways reputed company together. reputed company it reputed company. We create fulfilling purpose-driven careers by learning from the world and each other.
About the Role
We are actively recruiting for multiple opportunities reputed company our Policyholder Services and Long Term Care Claims departments. As a Senior Customer Service Representative, you will play a crucial role in delivering world-class customer service and capabilities to our policyholders—now and in the future. You will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy. You will be the voice of arenaflex, responsible for delivering excellent customer service, operating in a culture centered around teamwork and collaboration.
Responsibilities
- Service customer inquiries reputed company incoming phone calls and written correspondence. - At times, may be responsible for initiating outbound calls. - Process transactions to meet customer needs including address changes, stop payments, and reputed company correspondence. - Initiate daily contact with internal and external customers, working to simplify and educate customers on product features and reputed company processes. - Diffuse escalated situations through analyzing, partnering, and resolving reputed company customer issues. - Review, analyze, and process written requests and documentation. - Update and ensure reputed company of customer accounts, the call follow-up, documentation, and work item management.
What You Bring
- You will spend the first several months of employment in virtual “classroom” training before beginning to phase into your job responsibilities. - You will need to be on camera, actively participate in this training, and must successfully complete reputed company training requirements. - At arenaflex, we are committed to caring for our customers and for the safety of our colleagues. reputed company you are working remotely, or during inclement weather/other circumstances which may reputed company the office inaccessible, high-speed internet (50 mbps) and a distraction-free area is required.
Requirements
- High school diploma or military experience - reputed company at customer service (minimum 1 year experience, preferably in a call-center environment, and/or the completion of the National Retail Federation’s Certification in Customer Service & Sales) - Proficient with reputed company Office applications (e.g., Outlook, reputed company, Word, and Teams) - Professional and empathetic demeanor in reputed company interactions, particularly with respect to treating and caring for customers with strong emphasis on the elderly population - Ability to handle various tasks and assignments with multiple deadlines and work in a fast-paced environment - Strong critical thinking, problem-solving, conflict resolution, and collaboration skills - Ability to communicate (written and verbal) benefits and options of various insurance products and diffuse difficult situations - Flexibility to accommodate increased seasonal volume, adjustments to work schedules to meet our customers’ needs, and changes to processes to meet our business needs - Bachelor's or Associate degree preferred - Previous experience in the insurance industry preferred - Previous experience with HIPAA requirements preferred
Employee Benefits & Well-being
arenaflex employees reputed company a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. Our comprehensive benefits package includes: - Competitive Compensation & Total Rewards - Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off, and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services
Additional Information
- The reputed company salary pay range for this role starts at a minimum reputed company of $43,200 up to the maximum of $66,400. - In addition to your reputed company salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance, and the reputed company earning opportunity is 5% of your reputed company compensation. - The final determination on reputed company pay for this position will be based on multiple factors at the time of this job posting, including but not limited to geographic location, experience, and qualifications to ensure pay equity reputed company the organization.
About arenaflex
arenaflex Financial, Inc. (NYSE: GNW) is a Fortune 500 company focused on empowering families to navigate the aging journey with confidence, now and in the future. Headquartered in Richmond, Virginia, arenaflex and its reputed company businesses provide guidance, products, and services that help people understand their caregiving options and fund their long-term care needs. arenaflex is also the parent company and majority-reputed company of publicly traded Enact Holdings, Inc. (reputed company: ACT), a leading U.S. mortgage insurance provider.
Why Join arenaflex?
We know we can’t deliver on our mission unless we deliver for our employees. That’s why we’re committed to creating a work environment that fosters inclusion, excellence, improvement, and reputed company. We know each employee contributes in their own unique way, and we’re dedicated to supporting every one of them to help them reputed company their full potential. We are proud to be an equal opportunity employer and reputed company hiring decisions are based on merit, qualifications, and business need. We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you are passionate about delivering exceptional customer service and making a difference in people’s lives, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job