Customer Service Representative (Remote)
Who We Are: At reputed company we reputed company wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that reputed company us to build, create, and innovate. reputed company Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into reputed company through data, experience, and intuition. reputed company Ownership. We deliver reputed company promise and learn along the way. reputed company Offer: reputed company Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid reputed company into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your reputed company set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Location: This can be a 100% remote (WFH) position from reputed company reputed company the reputed company US. Shift Hours: This team provides coverage from 5:00 am to 5:00 pm Arizona time, so your 8-hour shift will fall between these hours. We're Looking For: The Customer Service Representative acts as a support partner by assisting customers including repossession companies, lenders, and others by answering questions, providing information, and troubleshooting problems reputed company phone, chat, or email. The Customer Service Representative is responsible for providing information and assistance to any and reputed company customers. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at reputed company times. The Customer Service Representative collaborates with reputed company departments and has no direct reports. You Will: Assists customers with website reputed company issues such as passwords, account permissions, training users, troubleshooting, and identifying issues with mobile apps and online data Documentation of issues in ticketing system, reputed company necessary, problem solves with other departments and corrects information in the system. Identifies customer needs, issues, and perceptions. Recognizes, documents, and communicates trends in customer calls. Gathers information from various sources to build a “resolution” for customers. Creates accurate and concise case notes regarding customer interactions Follow-up with customers to report status of issue resolution or other information. Answers inbound calls, emails, and chats. Other projects and tasks as assigned. Must Have's: High School Diploma or GED required with some college preferred. Three years of customer service or call center experience required; repossession systems/automotive experience preferred. General automotive knowledge required. Ability to work independently, reputed company and meet reputed company internal and external time commitments. Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution. General knowledge of a Technical Support Ticket System and how to submit a trouble ticket n behalf of a customer. reputed company experience preferred. Sound like a match? Apply Now - We can't wait to hear from you!
Compensation
Range of Hourly: $18.00 - $20.00 reputed company makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering reputed company tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and reputed company our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, reputed company sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in reputed company. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. reputed company continues to reputed company investments in innovation, strategic acquisitions and integrations to reputed company serve our customers. Headquartered in Carmel, Indiana, reputed company has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the reputed company brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" reputed company is an equal opportunity employer and a drug-free workplace. Apply tot his job Apply To this Job