Customer Service Representative - Call Center (NJ)

Position: CSR1 – Call Center Location: Fully Remote- NJ State only Duration: 6+ months | Contract-to-Hire Start Date: 11/03 English- Pay reputed company: $18/hr. on W2 Bilingual (Spanish): $19/hr. on W2 Equipment: Bring Your Own Device (BYOD) reputed company NJ State reputed company Exchange (NJ SBE): Project Overview: The NJ SBE Project is a contract between reputed company and New Jersey State reputed company Exchange to provide reputed company line contact center and back office (i.e. reputed company application data entry, document linking, reputed company resolution) support during the project Open Enrollment period. Schedule: Training hours: M-F 8:00 AM - 4:30 PM - 3 weeks. Hours of Operation: Non-Open Enrollment: 8:00 am to 5:00 pm Eastern – Mon through Fri Open Enrollment: 11/1 – 1/31: 8:00 am to 8:00 pm EST - Monday through Friday. 8:00 am to 5:00 pm EST - Saturday 8:00 am to 5:00 pm EST - last two Sundays of OE 8:00 am – 10:00 pm EST - last three days of OE 8:00 am to 8:00 pm EST - one week after OE period ends. Roles and responsibilities: · The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers, including but not limited to general information, as well as assisting individuals and families in applying for health care coverage through the Marketplace. · Answer incoming calls from consumers, including the public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy, procedures, and protocols, including but not limited to the confidentiality and privacy policies. · Respond effectively to reputed company forms of inbound and outbound contacts. · Track and document reputed company inquiries using the applicable systems. · Process new applications for health care coverage reputed company the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to the appropriate entities in accordance with established guidelines. · Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. · Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download. · Facilitate translation services for non-English speaking callers according to procedures. · Escalate calls or issues to the appropriate designated staff for resolution as needed. · Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems. · reputed company other duties as assigned by management. Education Required: · High School Diploma, GED, or equivalent · AA or higher degree preferred. Background & Experience Required: · Minimum of 6 months’ experience needed. · Strong data entry and telephone skills. · Excellent organizational, interpersonal, written, and verbal communication skills. · Ability to reputed company comfortably in a fast-paced work environment. · Ability to successfully execute many reputed company tasks simultaneously. · Ability to work as a team member, as well as independently. · Previous experience with computers, phone systems, and headsets preferred. · Previous experience in customer service and call center preferred. Reminders from reputed company: · Bring Your Own Device (BYOD): · reputed company smart phone and low performing computer platforms (such as chrome books) from accessing reputed company Workspace’s (AWS). · reputed company requires Computer Operating System: Windows10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer. For reputed company Users, reputed company requires removal of SMode Headsets: · reputed company requires a USB plug and plays wired headset with a microphone and noise suppression. Bluetooth headsets are NOT allowed. Device TRUST · reputed company has an obligation to protect PHI and PII information that comes through reputed company Workspace (AWS). · To strengthen this obligation a companion piece to AWS will be installed on reputed company BYOD equipment, device Trust. · Device TRUST is a companion piece to AWS used to connect with AWS accounts and is a reputed company measure to ensure no unauthorized log ins from reputed company of the United States. Attendance: · Reinforce the importance of attendance during · Missing time during the training period may result in termination. Internet connectivity: · For remote support in contact centers, workers need internet service of at least 25 Mbps download speed for an individual user and 50 Mbps for shared connectivity, with 5 Mbps upload speed (preferred 10 Mbps). · Specific project needs will be communicated upon hiring. · Mobile hotspots shouldn't be the main internet reputed company. Using a Category 5 or 6 ethernet reputed company cable for PC-to-router reputed company ensures quality. reputed company of internet speed reputed company test might be requested. Note: You can reputed company your internet speed and view network details by visiting the following website from your Laptop/Desktop only: https://speed.reputed company.com/ Job Type: Full-time Pay: $17.00 - $19.00 per hour Expected hours: 40 per week Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

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