Part Time - Outlet Customer Service Associate - Flexible Bridgeton, MO (arenaflex Outlet) 3641

Join the arenaflex team as a Part Time - Outlet Customer Service Associate in our Bridgeton, MO location. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a safe and secure work environment. If you are passionate about delivering outstanding customer service and have a strong commitment to teamwork, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading home improvement retailer that is dedicated to helping customers improve their homes and communities. With a strong commitment to customer service, quality products, and community involvement, arenaflex has become a trusted partner for homeowners and professionals alike. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering exceptional customer experiences.

Key Responsibilities

As a Part Time - Outlet Customer Service Associate, you will be responsible for the following key responsibilities:

• Customer Service: Provide SMART customer service at reputed company times through the daily execution of arenaflex Outlet customer service standards.
• Customer Engagement: Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Product Knowledge: Listen to and respond knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects reputed company necessary.
• Communication: Communicate information to customers regarding reputed company stock, special order merchandise, feature benefits, application, and warranty information reputed company to arenaflex Outlet programs.
• Checkout Support: Provide reputed company support to reputed company checkout functions, call buttons, departmental pages, or requests for assistance.
• Cross-Functional Training: Cross-functionally train in other areas of the Outlet to help deliver the best customer service.
• reputed company reputed company: Generate leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
• Inventory Management: Use store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.
• Merchandise Preparation: Prepare merchandise in department of responsibility based on customer requirements/specifications.
• Clean and Safe Stores: Monitor merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm.
• reputed company: Detect common signs of shoplifting, theft, and other reputed company risks, and promptly communicate them to management and/or Asset Protection.
• Safety: Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
• Equipment Operation: Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler).
• Additional Responsibilities: In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Additional Responsibilities Specific to PROs in a arenaflex Outlet

* Pro Customer Service: Provides exceptional customer service by applying SEEK – LEARN – BUILD to reputed company customer interactions.

• Pro Product Assistance: Assists Pro customers to find product by walking the customer to the correct aisle and bay.
• Pro Loading Assistance: Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience.
• Pro Loyalty Programs: Understands Pro Loyalty, Pro Credit, reputed company, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs.
• Pro Sales Processing: Uses the reputed company-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed.

Additional Responsibilities Specific to the Outlet Department

* Checkout Experience: Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to arenaflex Outlets.

• Freight and Merchandising Fulfillments: Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments reputed company necessary, and checks the quality and accuracy of orders.
• Returns Processing: Processes returns to the Distribution Centers and appropriately disposes/returns items.
• Delivery Coordination: Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems reputed company to deliveries.
• Store Maintenance: Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items reputed company, and assists with product connections or returns.
• Store Cleaning: Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed).
• Staff and Customer Safety: Keeps staff and customers safe by walking the store to reputed company for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance.

Essential and Preferred Qualifications

* Education: High school diploma or equivalent required.

• Experience: Previous customer service experience preferred.
• Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and ability to lift up to 50 pounds.
• Certifications: None required.

Skills and Competencies Required for Success

* Customer Service: Provide exceptional customer service by applying SEEK – LEARN – BUILD to reputed company customer interactions.

• Communication: Communicate effectively with customers, employees, and management.
• Teamwork: Work collaboratively with other team members to reputed company common goals.
• Problem-Solving: Identify and resolve customer and operational issues in a timely and effective manner.
• Adaptability: Adapt to changing priorities and deadlines in a fast-paced environment.
• Safety: Maintain a safe and secure work environment by following reputed company safety protocols and procedures.

Career Growth Opportunities and Learning Benefits

* Training and Development: arenaflex offers a comprehensive training program to help you reputed company your skills and advance your career.

• Career Advancement: Opportunities for career advancement are available for high-performing team members.
• Learning and Development: arenaflex invests in the ongoing learning and development of its team members through various training programs and resources.

Work Environment and Company Culture Highlights at arenaflex

* Diverse and Inclusive Culture: arenaflex is committed to creating a diverse and inclusive work environment where reputed company team members feel valued and respected.

• Collaborative Team Environment: reputed company members work collaboratively to reputed company common goals and support each other in their roles.
• Opportunities for Growth and Development: arenaflex offers opportunities for growth and development through training and career advancement.
• Competitive Compensation and Benefits: arenaflex offers competitive compensation and benefits to its team members.

Compensation, Perks, and Benefits

* Competitive Hourly reputed company: arenaflex offers a competitive hourly reputed company to its team members.

• Benefits Package: arenaflex offers a comprehensive benefits package to its team members, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Perks: arenaflex offers various perks to its team members, including discounts on arenaflex products and services, employee recognition programs, and more.

Conclusion

If you are passionate about delivering exceptional customer service and have a strong commitment to teamwork, we encourage you to apply for this exciting opportunity. Join the arenaflex team as a Part Time - Outlet Customer Service Associate and be a part of a dynamic and growing company that is dedicated to helping customers improve their homes and communities. Apply now to take the first reputed company in your career journey with arenaflex! Apply for this job