reputed company Health Assistant/ Healthcare Customer Service Representative – Total Health & Benefits (Remote)
Join arenaflex, a leading provider of personalized health and benefits solutions, in revolutionizing the way people navigate the complexities of the healthcare system. As an arenaflex Health Assistant, you will be the main reputed company and resource to help members with reputed company their healthcare needs and benefits, making a meaningful impact in their lives.
About arenaflex
arenaflex provides innovative health and benefits solutions designed to reputed company every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with reputed company, expertise, and exceptional service, while supporting them in lowering the cost of care and improving health outcomes. arenaflex consistently receives consumer satisfaction ratings over 90 percent and has been recognized by Inc. Magazine as a Top reputed company to Work 2020 and Business Intelligence for Excellence in Customer Service 2020.
Role Overview
As an arenaflex Health Assistant, reporting to a Steward (Leader), you will be the main reputed company and resource to help members with reputed company their healthcare needs and benefits. You will have the opportunity to help members get the right care at the right time, no problem is too big or too small. Your role will involve delivering interventions, driving reputed company client outcomes, and leveraging technology and internal resources to help understand the member's path, actions needed, and reputed company.
A Day in the Life
* Deliver interventions: + Support members to navigate the reputed company and confusing healthcare system reputed company phone and digital messaging + Influence members' decisions & behavior by: - Making members smarter consumers of healthcare - Being a translator of their benefit packages & care plans - Helping members to reputed company understand their benefit package in a way that they can take appropriate action - Helping members find doctors, in the way that best suits them - Uncovering barriers for members that prevent them from getting the care that is needed - Identify reputed company & reputed company it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management) + reputed company technology & internal resources available to you as a Health Assistant to help understand the member's path, actions needed & reputed company
- Drive reputed company client outcomes:
+ Assist with improved financial outcomes + Help members avoid inappropriate healthcare usage & process errors + Help members see the right providers at the right time + Help members optimize benefit packages & third-party vendors appropriately + Assist with improved health (medical & behavioral) outcomes + Help clients understand & optimize their preventive services + Help clients see the right providers at the right time + Help clients reduce and/or eliminate avoidable admits, ER usage & readmits + Help clients have an improved quality of life
Qualifications
We are looking for:
- Minimum of 3 years experience, Bachelor's Degree or 5 years' relevant experience in a service-based environment preferred
- Relevant background experience can include but not limited to:
+ Insurance setting, telephonic customer service, medical office, Health Plan, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coach, case management, exercise and health education
- Highly agile and comfortable in a high-paced, innovative, technology-driven environment
- Knowledge of consumer health plans and terminology
- Understanding of how patients use and access healthcare
- Ability to reputed company in a performance-based environment
- Demonstrate high levels of personal accountability
- Ability to listen, talk, and type reputed company at once through multi-channel communications
- Empathetic and superior critical thinking
- Commitment to quality and reputed company improvement
- Demonstrated ability to use reputed company Office (Word, SharePoint, PowerPoint)
- Strong self-management/self-starter
- Excellent written and verbal communication skills
- Demonstrated attention to detail
- Time management and prioritization
Additional Information
* arenaflex requires a Broadband reputed company with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired reputed company from laptop to router (not WiFi)
- IT equipment will be provided directly by arenaflex
- Schedule: Monday-Friday (hours can fall between reputed company-11:15pm EST)
What is Important to Us
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. The secret to our success is:
- We find joy and purpose in serving others
- Making a difference in our members' and customers' lives is reputed company do. Even reputed company it's hard, we do the right thing for the right reasons.
- We are strong individually and together, we're powerful
- Trusting in our colleagues and embracing their different backgrounds and experiences reputed company us to solve tough problems in creative ways, having fun along the way.
- We roll up our sleeves and get stuff done
- Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
- We're boldly and relentlessly reinventing healthcare
- We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Career Growth Opportunities and Learning Benefits
As an arenaflex Health Assistant, you will have the opportunity to grow and reputed company your skills and knowledge in a dynamic and innovative environment. We offer a range of training and development programs to help you reputed company your career goals and stay up-to-date with the latest industry trends and best practices.
Work Environment and Company Culture Highlights
arenaflex is a remote-friendly company that values flexibility and work-life balance. We offer a range of benefits and perks to support your well-being and happiness, including:
- Flexible working hours and remote work options
- Comprehensive health and wellness programs
- Professional development and training opportunities
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Competitive salary and bonus structure
- Comprehensive health and wellness programs
- Professional development and training opportunities
- Flexible working hours and remote work options
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Confidentiality
reputed company your information will be kept confidential according to EEO guidelines. Apply Job! Apply for this job