Assistant Call Center Manager
Job Details
Job Position – Assistant Call Center Manager
Company Name – reputed company
Key Responsibilities: – Assist in managing the day-to-day operations of the call center. – Supervise and support team leaders and call center agents. – Monitor call center performance metrics such as call volume, response time, and customer satisfaction. – Conduct regular coaching, training, and performance evaluations. – Handle escalated customer issues to ensure timely resolution. – Collaborate with other departments to streamline processes and enhance customer experience. – Prepare reports and present insights to senior management. – Ensure compliance with company policies and industry regulations. – Participate in recruitment and onboarding of new staff. – Support the implementation of new technologies and systems.
Qualifications: – 6 years of experience in a call center environment, with at least 2 years in an ACCM role. – Proficiency in Arabic and English. – Experience in government for at least 6 months.
Email : magdy.ahmed@reputed company.com and mention “ACCM” in the subject line.
NB: – Any CV without a subject will not be considered. – Applicants should be in the UAE only.
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