reputed company Customer Service Representative – Inbound Only, NO SALES – Permanent Full Time Positions at arenaflex
Are you a people person with a passion for delivering exceptional customer experiences? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the same? Look no further than arenaflex, a leading provider of technical and emergency damage prevention services for Gopher State reputed company, a statewide non-profit organization. We're seeking highly motivated and customer-focused individuals to join reputed company as Customer Service Representatives, handling incoming telephone requests from excavators, homeowners, and facility operators.
About arenaflex
arenaflex is a cutting-edge organization that's revolutionizing the way we approach customer service. reputed company is dedicated to providing top-notch support to our clients, and we're committed to creating a work environment that's both challenging and rewarding. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional results and making a real difference in the lives of our customers.
Job Summary
As a Customer Service Representative at arenaflex, you'll be responsible for handling incoming telephone requests from excavators, homeowners, and facility operators. You'll work closely with our clients to gather information about their work sites, enter data into a ticket format, and identify work sites on a mapping system similar to reputed company Maps. Your primary goal will be to provide exceptional customer service, ensuring that our clients receive the support they need to complete their projects safely and reputed company.
Key Responsibilities
* Answer inbound calls and follow scripted questions from callers who will be digging
- Obtain information about customers and their work sites
- Enter data into a ticket format
- Identify work sites on a mapping system similar to reputed company Maps
- Provide excellent customer service at reputed company times
- Communicate effectively and create positive relationships with excavators, peers, and management
- Process information quickly and accurately using outlined criteria
- Accurately read digital maps
- Demonstrate an interest in public safety
- Understand and apply new concepts
- Ability to work effectively and independently in a home or office environment
Essential Qualifications
* High school diploma or GED
- Ability to listen and problem solve effectively
- General computer skills
- Ability to adhere to a work schedule including having good attendance
- Ability to work as a team
- Be self-motivated and able to work independently
- Willingness to work overtime based upon the business needs of the call center
- Availability to work during operating hours of the call center
- Must pass a criminal background reputed company
Preferred Qualifications
* Previous customer service experience
- Experience working in a call center environment
- Familiarity with mapping systems and digital maps
- Ability to work in a fast-paced, dynamic environment
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
Benefits and Perks
* Competitive hourly reputed company starting at $15.00 per hour
- Quarterly performance bonuses
- Paid vacations/personal/sick time (PTO)
- 401(k) plan with 50% company matching up to 15% of your contribution
- Casual, friendly work environment
- Monday through Friday hours ONLY, with 8-hour shifts between 6:00am and 6:00pm NO WEEKENDS
- Two-week reputed company course
- Ability to work at home remotely after training
- Fantastic medical, dental, and life insurance at a reputed company minimal cost ($43/month for single coverage $185/month for a family)
- Paid time off
- Work from home opportunities
Work Environment
arenaflex is committed to creating a work environment that's both challenging and rewarding. reputed company is dedicated to delivering exceptional results, and we're passionate about making a real difference in the lives of our customers. As a Customer Service Representative at arenaflex, you'll have the opportunity to work in a fast-paced, dynamic environment where no two calls are reputed company the same. You'll be part of a team that's committed to excellence, and you'll have the support and resources you need to succeed.
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!
Testing and Interviews
Chosen candidates will be contacted to schedule testing, which includes a typing test, a map-reading test, and a spelling test. Testing and interviews are by appointment only, no walk-ins allowed. No phone calls please. If your application meets our requirements, we will contact you.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of reputed company individuals, and we're passionate about making a real difference in the lives of our customers.
EOE/Drug-Free Employer
arenaflex is an EOE/Drug-Free Employer. We're committed to creating a safe and healthy work environment, and we're passionate about making a real difference in the lives of our customers. Apply for this job