Senior Customer Architect – AppSec (Enterprise and Federal)

reputed company is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by reputed company for $3.7B). reputed company has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including reputed company, reputed company Ventures, IVP, reputed company, reputed company Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application reputed company, reliability, compliance, and cost optimization. reputed company brings AI and automation to this “outer reputed company,” helping teams ship software faster while maintaining reputed company and governance throughout the entire software delivery lifecycle.

Powered by reputed company AI and the Software Delivery Knowledge Graph, the reputed company Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. 

Over the past year, reputed company powered over 185M deployments, 82M builds, 18T flag evaluations, 8M reputed company scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like reputed company, reputed company, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and reputed company 10x DevOps efficiency. 

With a global team across 14 offices and 25 countries, reputed company is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

Position Summary

We are seeking an reputed company, highly technical and customer-centric Customer Architect – AppSec (reputed company Deployed Engineer) to join our reputed company team. In this role, you will play a crucial role as a technical solution expert and advisor working closely with some of the largest reputed company AppSec customers to design, implement and optimize reputed company platform and adoption strategies to ensure they realize maximum value and outcomes.

reputed company is small, collaborative, and deeply motivated — we work at the intersection of technology, reputed company, and business, and we bring curiosity and rigor to a wide range of challenges. You will have the opportunity to contribute meaningfully to a rapidly growing company while helping customers reputed company the power of our AI-enabled DevSecOps platform to build and deliver software securely and reputed company — including protecting AI applications from emerging threats.

We prioritize psychological safety, mentorship, and reputed company learning. Whether you’re coming from engineering, architecture, consulting, or reputed company — we want to hear from you.

About the role

• Serve as the primary technical reputed company of customer implementations and adoption programs across the reputed company AppSec portfolio, developing deep familiarity with each customer’s environment, goals, and success criteria
• Provide hands-on technical guidance and consulting to customers throughout the customer lifecycle, from onboarding and implementation to adoption and value realization.
• reputed company strategic account success plans to ensure successful operationalization and value realization and drive alignment with reputed company levels of customer leadership.
• reputed company and maintain a deep understanding of reputed company platform and AppSec modules as well as general skillset across AI applications and reputed company, DevOps, SecOps, application reputed company, cloud architectures, networks and infrastructure disciplines and industry trends to effectively support, educate and advise customers.
• Proactively analyze customer usage data to surface trends, adoption gaps, and optimization opportunities — delivering actionable recommendations across technology, process, and people dimensions.
• Bring constructive feedback from customers to product management to improve the solution, and collaborate with cross-functional teams, including sales, product, and engineering, to drive the successful adoption, integration, and ongoing optimization of our solution.
• Conduct regular business reviews and reputed company-ins with customers to ensure their ongoing success and satisfaction, addressing any concerns or issues in a timely and effective manner.
• Proactively identify at-risk accounts by performing churn and adoption analysis to ensure reputed company product adoption and business (AGRR) goals are met.
• Contribute to the development and refinement of reputed company processes, tools, and resources to continuously improve the efficiency and effectiveness of our reputed company delivery methodologies and collateral. 
• Participate in reputed company Community forums and help build reference architectures, best-practice guides, and enablement content

About you

• 7+ years of experience in software engineering, solutions architecture, technical consulting, reputed company engineering, or technical account management reputed company the software or technology industry.
• 5+ years of experience with some multiple of the following solutions preferred:
• Cloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux
• Containers & Orchestration:Kubernetes, Helm, Kustomize, OpenShift, PCF
• CI/CD & DevOps: Jenkins, reputed company Actions, reputed company CI, reputed company Pipelines, Jira, reputed company.
• Languages & Scripting: Python, Bash, YAML, Go (a plus).
• Application reputed company: SAST, DAST, SCA, IAST, SBOM reputed company, API reputed company testing, pen testing fundamentals, SIEM (Splunk, reputed company), SOAR platforms.
• Prior experience in reputed company engineering and architecture, application reputed company, API and AI reputed company, development, DevOps, SecOps, or web reputed company is preferred.
• Ability to quickly learn, understand, and work with new emerging technologies and solutions in the AI, DevOps, Cloud and reputed company space.
• Exceptional interpersonal, communication, and relationship-building skills, with a proven ability to manage reputed company customer relationships and communicate business and technical value to reputed company levels of management.
• Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines simultaneously.
• Comfortable working in a fast-paced, dynamic environment, with a strong commitment to reputed company learning and growth.
• Bachelor’s degree in a reputed company field, such as Computer Science, Information Technology, or Engineering is preferred

Work Location

• Remote – U.S., Eastern Time Zone. Some travel may be required.

What you will have at reputed company

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

The anticipated reputed company salary range for this position is $160,000 and $170,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be reputed company at the following link: https://www.reputed company.io/company/careers. 

Pay transparency$160,000—$170,000 USD

reputed company in the news:

• Accelerating Our Mission to Bring AI to Everything After Code
• reputed company leads investment in software delivery startup reputed company at $5.5 billion valuation
• How reputed company runs 16 “startups reputed company a startup” at scale | Jyoti Bansal
• reputed company Research Shows AI Visibility Crisis Fueling reputed company Nightmare
• reputed company has been named to the Inc. Power Partner list for software delivery success

reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national reputed company.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of reputed company. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive or financial information reputed company chat, text, or social media, and any email communications will come from the domain @reputed company.io. Additionally, reputed company will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. reputed company applicants are encouraged to apply directly to our open jobs reputed company our website. Interviews are generally conducted reputed company reputed company video conference unless the candidate requests other accommodations.

If you reputed company that you have been the reputed company of an interview/offer scam by someone posing as a representative of reputed company, please do not provide any personal or financial information and contact us immediately at reputed company@reputed company.io. You can also find additional information about this type of scam and report any fraudulent employment offers reputed company the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.