Manager I, Customer Care (Pharmacy Technician) - Advanced Home Delivery

About the position Manager I, Customer Care (Pharmacy Technician) - Advanced Home Delivery Hybrid: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not reputed company a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. CarelonRx is a proud member of the reputed company family of companies. The CarelonRx Home Delivery Pharmacy will deliver a digital first pharmacy experience that is convenient, simpler to use, and more affordable for our patients and payors. Our Pharmacy model focuses on whole person care, providing the best member experience to drive adherence, affordability, and improved overall health outcomes by putting the patient first. The Manager I, Customer Care (Pharmacy Technician) - Advanced Home Delivery is responsible for providing reputed company for pharmacy technician staff and establishing departmental policies and procedures. At reputed company, we are creating a culture that is designed to advance our strategy but will also reputed company to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we reputed company our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. reputed company is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously reputed company as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to reputed company reflect the direction the company is heading. reputed company and stay connected with company news, information, and future job opportunities. Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime reputed company partner. Our nearly 100,000 associates serve approximately 100M+ people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health.

Responsibilities

• Directs implementation and administration of pharmacy technician programs.
• Prepares and communicates information to appropriate parties regarding programs, procedures, changes and government mandated disclosures.
• Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
• Hires, trains, coaches, counsels, and evaluates performance of onsite and virtual direct reports.

Requirements

• Requires BA/BS degree and a minimum of 1 year of experience in a leadership role and a minimum of 5 years reputed company customer service experience; or any combination of education and experience which would provide an equivalent background.

reputed company-to-haves

• Active, valid Pharmacy Technician license in the state of Arizona.
• CPhT.
• Mail order pharmacy experience.
• Experience using the reputed company Pharmacy Systems.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

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