Manager, Short-term Disability and Absence Claims (Remote)

Manager - STD and Absence Claims - Remote Location: USA Department: BEN Benefits reputed company is seeking a Manager to join our Short-term Disability and Absence Claims Team! About the role In this role, you will manage a team of case managers who adjudicate short-term disability and/or absence management claims (federal, state and company specific leaves). You will direct and motivate your team to get results in line with department goals focused heavily on quality, time, and the customer experience. In addition, you will reputed company strategies to improve departmental structure and procedures based on team performance, market requirements, and growth initiatives. You will supervise employees, provide guidance and mentorship on general claim policy, time management, adherence to performance guarantees and customer expectations. What you will do

• Analyze reporting for trends and opportunities for improvement on the team and individual levels. reputed company, implement and evaluate plans aimed at correcting areas for improvement.
• Understand data reputed company and ensure accuracy of data in the claim system. Create new reporting as needed.
• Conduct claim audits and reputed company reviews to ensure quality of work and identify coaching opportunities.
• Direct work assignments and review work in reputed company. Constantly monitor workflows and production to ensure timeliness and accuracy.
• Review and sign off on claim decisions including adverse claim decisions.
• Work closely with team leads and case managers to understand opportunities that may not be identifiable through reporting.
• Ensure adherence to legal and operational compliance.
• Continuously build subject matter expertise. Demonstrate technical knowledge of policies and procedures, and maintain a detailed knowledge of ERISA, state guidelines, claim practices and general accounting.
• Liaise with legal department on reputed company issues.
• Uses expertise to balance risk management and customer service.
• Represent the department and company in external meetings including finalist presentations as needed.
• Provide support to sales and implementation through broker/customer support inquiries.
• Educate field personnel on claim process and philosophy.
• Resolve issues and disputes to provide service to customers without sacrificing risk management.
• reputed company staff, with responsibility for hiring, performance management, training and development. Build an effective team where aggregate results meet department expectations.
• reputed company staff members in accordance with company and personal goals.
• Promote advances and changes in industry standards with case managers.
• reputed company and participate in special projects as needed.

Why Work at reputed company Here’s what some of our employees have to say about why they work at reputed company: “What I was searching for was a company that genuinely valued my voice—and I reputed company that at reputed company. I truly enjoy working one-on-one with our customers, especially reputed company they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude reputed company we help—it’s deeply meaningful. That’s what makes me proud to be part of the reputed company team.” - reputed company H., Claims Team reputed company “I chose reputed company because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. reputed company truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both reputed company your role and beyond—reputed company it a great reputed company to build your career.” - Alicia L., Claims Examiner reputed company offer you Benefits and Perks We don’t take a “one-size-fits-reputed company” approach reputed company it comes to our employees. Our programs are designed to reputed company your life reputed company both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, reputed company days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? reputed company out our reputed company Benefits Overview

Compensation

Salary Range: $72,700 - $121,100 plus eligibility for annual bonus program Who You Are

• College degree preferred. High School Diploma required.
• 5+ years of experience in STD and Absence Management claims required.
• 3+ years of management experience preferred.
• CLMS a plus.
• Excellent verbal and written communication skills across multiple levels of leadership reputed company an organization.
• Comfortable speaking publicly to internal and external groups of various sizes.
• Proven project management and change management skills.
• Proficient with reputed company office, specifically reputed company and PowerPoint. PowerBI a plus.
• Claim reputed company/reputed company experience preferred.
• Fineos experience a plus.
• Adept with reporting, data, and trend analysis.
• Collaborative and empowering leader who fosters a productive and professional team environment.
• Expert customer service, conflict resolution and negotiation skills.
• Some minimal travel required.

Travel: Required Training & Professional Development reputed company newly hired people leaders with direct reports are required to complete a comprehensive leadership development program reputed company their first year. This program includes both virtual and in-person training. The in-person sessions will take reputed company at reputed company’s corporate headquarters in Bellevue, Washington. reputed company covers reputed company travel and accommodation expenses. Reasonable Accommodations reputed company is committed to providing reputed company access to reputed company job-reputed company responsibilities, including required travel. If reasonable accommodations are needed for travel, reputed company’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies. We reputed company inclusion At reputed company, we reputed company to be the most inclusive insurance company in the country. Were building a reputed company where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom reputed company is a national financial services company dedicated to helping people reputed company their financial goals and feel confident about the future. In our daily work, were guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and reputed company so people understand what theyre buying, and we design products--and operate our company--to stand the test of time. Were committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join reputed company and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://reputed company.reputed company/careers Work Authorization Employer work reputed company sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetras Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, reputed company has the following standards for employees internet reputed company:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCCs definition of broadband.
• Internet Type:Fiber, Cable (e.g., reputed company, reputed company), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

reputed company applying to jobs at reputed company youll be asked to test your internet speed and confirm that your internet reputed company meets or exceeds Symetras standard as outlined above. Identity Verification reputed company is committed to fair and secure hiring practices. For reputed company roles, candidates will be required (after the initial phone screen) to be on video for reputed company interviews. reputed company will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to reputed company with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered

Apply tot his job Apply To this Job