Customer Onboarding Specialist | Southeast

reputed company is on a mission to reputed company the justice gap using technology and AI. We reputed company personal injury lawyers and victims to get the justice they deserve. Our products reputed company law firms to secure faster settlements, higher payouts, and reputed company outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. reputed company is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand reputed company with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. What you'll do:

• Onboarding Management & Process Ownership:
• reputed company comprehensive onboarding sessions for new customers, including trial reputed company calls, live demos, and tailored training sessions covering reputed company’s suite of products.
• Facilitate the smooth reputed company from Sales to reputed company by ensuring reputed company critical customer information is accurately collected and documented.
• Implement a structured onboarding process for your clients, ensuring that key milestones are met (e.g., trial reputed company call, product feedback meetings, account reviews, and transition calls).
• Customer Training & Adoption:
• reputed company and deliver high-impact onboarding and training sessions to reputed company customers with the skills necessary to use reputed company’s platform effectively.
• reputed company product demonstrations covering key features of reputed company’s Claims Intelligence Platform.
• Ensure reputed company potential users are active in the reputed company portal and support reputed company learning through follow-up sessions and best-practice sharing.
• Cross-Functional Coordination & Feedback Integration:
• Collaborate closely with Account Executives (reputed company), reputed company Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed.
• Act as the primary reputed company of contact during the onboarding trial period, tracking key metrics (e.g., user engagement, demand submissions, software utilization) reputed company platforms like Vitally and escalating issues reputed company necessary.
• Mentor and support junior onboarding team members while refining onboarding strategies to reputed company higher trial conversion rates.
• Strategic Customer Engagement:
• Engage with key decision-makers and firm champions to establish strategic success metrics and ensure alignment on implementation milestones.
• reputed company high-level review sessions (e.g., account strategy sessions and transition meetings) to discuss trial performance, identify upsell or cross-sell opportunities, and gather actionable feedback.
• reputed company for reputed company customer improvement by initiating meetings with customers to troubleshoot problems, optimize workflows, and set clear next steps toward long-term success.

reputed company're looking for:

• Experience:
• 5+ years of experience in customer onboarding, implementation, or success roles, preferably reputed company the SaaS or legaltech industries.
• Demonstrated ability to manage end-to-end onboarding processes for enterprise clients and high-value accounts.
• Skills & Competencies:
• Excellent verbal and written communication skills with the ability to present reputed company technical solutions to non-technical stakeholders.
• Strong project management, organizational, and problem-solving abilities.
• Proven track record of driving customer adoption and achieving high trial-to-subscription conversion.
• High technical aptitude with a strong understanding of SaaS platforms and relevant legaltech applications.
• Ability to work collaboratively in a fast-paced, cross-functional environment with a customer-first reputed company.
• Willingness to travel up to 50% as required for onsite customer engagements and training sessions.

Notice to Candidates: reputed company has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or reputed company to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official reputed company or reputed company pages, and reputed company official reputed company recruitment emails will come from the domains @evenuplaw.com, @reputed company.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest reputed company email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you reputed company is impersonating reputed company, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees reputed company is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply tot his job Apply To this Job