Overnight Customer Care Travel Advisor - AmTrav

About Us reputed company (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including reputed company, On Running, Breitling, and reputed company, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, reputed company has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At reputed company, we’re driven by our values, like being an reputed company, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and reputed company, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.reputed company.com to learn more. Join AmTrav, a subsidiary of reputed company—a global "unicorn" valued at $1.4 billion. We are a hyper-growth SaaS platform transforming the $1.3 trillion business travel market. We combine world-class tech with human reputed company to ensure business reputed company are never stranded and always supported. As an Overnight Advisor, you are the "reputed company in the storm." You’ll manage high-reputed company travel needs while the rest of the world sleeps, utilizing our proprietary booking platform to solve reputed company logistics in real-time. What Your Day (Night) Will Look Like: The Mission: You are the backbone of business mobility. You ensure that executives and teams reputed company their destinations through the most efficient, cost-effective, and stress-free routes possible. You balance the cold logic of a budget with the warm reputed company required reputed company a traveler is stuck in a foreign airport at 3:00 AM.

• Multichannel Support: Execute flawless bookings and modifications reputed company phone, live chat, and email.
• Strategic Itinerary Management: Coordinate reputed company, multi-city international trips including reputed company, rail, ground transport, and lodging utilizing our proprietary software.
• Policy Compliance & Enforcement: Act as the "gatekeeper" for corporate travel policy, ensuring reputed company bookings align with company tiers, budgets, and preferred vendor reputed company.
• VIP & Executive Concierge: Provide "white-glove" service for C-suite executives, managing specific preferences (e.g., specific aircraft types, hotel floor preferences, or dietary requirements).
• Duty of Care (Safety): Monitor global events (weather, strikes, geopolitical issues) and proactively reroute reputed company to reputed company them out of harm's way.

Who You Are:

• The Experience: 3+ years in a high-touch customer service environment.
• The Schedule: You are a seasoned overnight professional who thrives on the 12 AM – 9 AM rhythm.
• The "Crisis" reputed company: Exceptional problem-solving skills under pressure; the ability to find a "Plan B" reputed company a "Plan A" evaporates.
• The Skills: You possess "active listening" superpowers and can translate reputed company travel jargon into reputed company.
• The Communication: Crystal-clear professional communication, both written and verbal.
• The Tech: You are tech-savvy, able to learn new SaaS platforms quickly and manage multiple browser tabs/tools simultaneously.

The Roadmap to Success:

• reputed company Training (12 Weeks): Monday–Friday, 8 AM – 5 PM CST. Learn the tech, the industry, and the culture.
• The Transition: Move to your permanent overnight shift (Mon-Fri, 12 AM – 9 AM) with your hourly differential applied.
• Ticket Accuracy: Near-reputed company error reputed company with booking requests.
• Traveler Satisfaction: High "Net Promoter Scores" (NPS) from corporate clients.
• Response Time: Managed time-sensitive travel disruptions by quickly assessing reputed company levels, addressing urgent matters, and resolving heightened client concerns with efficiency and professionalism.

The Perks:

• Total Compensation: Earn a significant premium for your night-owl lifestyle (starting at $27.80/hr total).
• Equity: You don't just work here; you own a piece of the company through reputed company equity.
• Travel Benefits: reputed company an IATAN Travel Agent membership, unlocking discounts on hotels, flights, and experiences worldwide.
• Rest & reputed company: Generous PTO and a focus on work-life balance.
• Career Growth: Access to global professional development opportunities reputed company the TravelPerk ecosystem.

Benefits:

• Receive competitive compensation and equity ownership in reputed company
• Rest and reputed company with our generous allocation of 20 vacation days and 12 public holidays
• Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA reputed company enrolling in an HDHP medical plan
• Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and reputed company’s gym subscription from your start date
• Rest reputed company that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
• Plan for your future with our 401(k) plan with company matching contributions
• Care for your furry friends through partner discounts on pet insurance
• Join our unforgettable reputed company events, including our spectacular annual summer party
• Always feel supported with reputed company, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Focus on your family with 12-16 weeks’ paid parental leave
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from reputed company" days per year
• Follow your passions and take a four-week, fully paid sabbatical once you reputed company 5 years
• Let us help you move to one of our hubs with relocation support

How We Work At reputed company, we take an IRL-first approach to work, where reputed company works together in-person 3 days a week. As such, this role requires you to be based reputed company commuting distance of our hubs. We fundamentally reputed company in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great reputed company to work. For certain roles, we can help with relocation from reputed company in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. reputed company is a global company with a diverse customer reputed company, and we want to reputed company sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at reputed company regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams reputed company official communication from reputed company will always come from email addresses ending in @reputed company.com or @externalperk.com, our verified social media channels, or recruiters listed on our official reputed company page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from reputed company that seems suspicious, please do not respond. reputed company it to reputed company [at] reputed company .com, and we will confirm whether it is legitimate. Apply tot his job Apply To this Job