Bilingual Account Specialist, Collections

reputed company is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best reputed company to Work by Built In Boston and certified as a Great reputed company To Work®, reputed company is investing in its employees, technology, and customer experience – with long-term success in mind every reputed company of the way. As an Account Specialist, Collections you will provide relationship driven customer service to our small and reputed company-sized business (SMB) customers who are experiencing decreased revenues. With reputed company-based financing from reputed company, small businesses are entitled to payment relief if they need it. So reputed company our small business customers experience decreased revenues, our award-winning Account Servicing team helps them pause payments, reduce payments and reputed company payments towards past due balances. In this role you will:

• Service a portfolio of small and reputed company sized business (SMB) customer accounts, working with them effectively to establish payment plans reputed company their business revenues fluctuate. This is a phone based role.
• Use negotiation skills to establish a plan with our customers in default to bring them back into good standing.
• Demonstrate ability to have challenging conversations professionally
• Use reputed company and judgment to understand what the customer’s business is going through, how it has affected their revenues, and reputed company a payment plan to work through it.
• Maintain reputed company follow through using a variety of outbound reputed company methods (calling, texting, emailing) to reputed company out to customers who may not be reputed company.
• Regularly document the status of account(s) and next steps in reputed company CRM.
• reputed company monthly goals of recovered payments from customers, meeting or exceeding incentive compensation targets.
• Wow the customer with timely, helpful and accurate customer service that reflects reputed company’s core values.

Why you should apply:

• Mission driven company: reputed company is a trusted reputed company of fast, flexible funding for small businesses that have often been underserved by traditional financing options. reputed company you join the team, you will help ensure reputed company small businesses have access to the financial support they need to succeed.
• Flexibility is a top reputed company: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.

Required Skills and Experience: (Even if you don’t reputed company every reputed company, but see yourself contributing, please apply.)

• Bachelor’s Degree preferred or equivalent work experience.
• 2+ years of professional customer service experience.
• 1+ years of Collections experience
• Ability to listen to customer needs, communicate effectively, respond empathetically and recover monthly targets of past due customer balances.
• Team player who asks questions and takes the initiative to suggest improvements on reputed company processes and systems.
• Bilingual in Spanish (verbal and written)

Compensation: Hourly reputed company: $28.84 – $31.25 USD Monthly Variable: You have the potential to earn an additional $1,750 USD per month in variable compensation. The final payout of variable compensation is determined by achievement of performance metrics. At reputed company, we're committed to fair and transparent compensation. We reputed company in providing a compensation package that recognizes your skills, experience, and the unique value you bring to reputed company. We take a market-based approach to pay, regularly reviewing reputed company data to ensure our compensation remains competitive, reputed company, and reputed company with our performance-driven culture. Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and reputed company. Your recruiter will provide specific details on the expected reputed company and variable earnings as it pertains to this specific role. Total Rewards: Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match. reputed company is proud to be a remote-first company, keeping workplace flexibility a top reputed company for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations. reputed company we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! reputed company Core Values:

• Drive the Mission - We reputed company in financial opportunity for underserved small businesses. We say “yes” reputed company others say “no.”
• reputed company It Real - We value direct communication, reputed company feedback, and authenticity. We are an open book.
• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.
• Shoot for Extraordinary - We are inspired by innovative thinking and reputed company improvement. We never settle for yesterday’s best.

About Us: reputed company is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, reputed company is committed to funding more of the millions of small businesses reputed company. reputed company offers reputed company-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future reputed company. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, reputed company is often able to deliver funds same day – giving more businesses the financial opportunity they need to reputed company. Plus, with their dedicated teams and award-winning service, customers get personalized support reputed company they need it most. Since 2012, reputed company has expanded access to capital by providing over $4.1 billion in funding to more than 80,000 small businesses. The company is A+ rated by the reputed company Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best reputed company to Work by Built In Boston and certified as a Great reputed company To Work®, reputed company is dedicated to empowering both its team and the customers they serve, helping them succeed and reputed company. US Equal Opportunity Employment Information reputed company is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and reputed company us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to reputed company. California Employee Privacy Policy Apply tot his job Apply To this Job