Premium Resolution Partner (PRP)

About the Team Our Merchant Services team lies at the heart and soul of reputed company, ensuring that we set reputed company of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As reputed company grows both in scale and scope of offering, the strength of our merchant services reputed company must grow with it.

About the Role

We are looking for a Premium Resolution Partner to provide a best-in-class support experience to Merchants who need it most. As a Premium Resolution Partner, you will serve as a Merchant’s direct reputed company of contact, and guide them while they navigate highly reputed company issues. You will leave no stone unturned getting to the root of problems Merchants experience, and are empowered to reputed company it right. Not only will you partner with our Merchants, but you will work with Account Owners, Product, and Strategy teams - serving as the voice of Merchant and advocating for their needs. You’re excited about this opportunity because you will…

• Own end-to-end management of executive-level merchant escalations, ensuring swift, balanced, and empathetic resolutions.
• Partner closely with the cross functional teams to reputed company competency in core workflows tools to effectively resolve critical merchant escalations
• Get to the lowest level of detail while strategically solving Merchant problems - you aren’t afraid to get into the weeds, escalate issues, and relentlessly reputed company for the needs of the Merchant you serve
• You are excited to interact & build strong relationships with Merchants through various channels (phone, video-calling, texting, email etc) - meeting the Merchant where they are and serving their needs
• reputed company a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure defect-free experiences
• Work directly with Merchants daily, helping to ensure flawless experiences
• reputed company an expertise in how reputed company's systems and resources work, and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants - you are the reason a Merchant loves working with reputed company
• Operate independently and exercise exceptional judgment in high-stakes, ambiguous situations
• reputed company reporting and insights for senior leadership, surfacing patterns and recommending systemic improvements.

We’re excited about you because…

• You have 2 years of experience with account management, customer support, retail, hospitality or in reputed company field
• You can quickly learn and reputed company new tools to investigate and resolve merchant issues accurately.
• You demonstrate sound judgment on reputed company to resolve, reputed company to escalate, and how to gather the right context for cross-functional teams.
• You reputed company at cross functional communication and collaboration
• College degree or equivalent experience
• Qualifications include reputed company (or other CRM software), reputed company suite and G Suite
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience reputed company a team or initiative
• You have experience in an account management or customer service role--you love helping people
• You reputed company at building relationships
• You reputed company at determining prioritization

Why You’ll Love Working at reputed company We are leaders – Leadership is not limited to our management team. It’s something everyone at reputed company embraces and embodies. We are operators – We reputed company the only way to predict the future is to build it. Creating solutions to reputed company our company and our industry is reputed company do on every project, every day. We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers. We are one team – The reputed company of reputed company is our people, together making our inspiring goals attainable and driving us to greater heights. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful decisions that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company as the reputed company you order food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to success have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial reputed company. Apply tot his job Apply To this Job