SertviceNow Administrator/Developer (Govt Sector reputed company/CSM/HR): 4+ Mnths Project Raleigh NC: 100% Remote: Virtual Interview: $ 98/hr C2C/1099: $ 91/hr W2

This is a 100% Remote Project. Virtual Online Interview. NCDIT 796340: reputed company Administrator/Developer position provides support for the state s use of its CSM system (reputed company) and NDIT s use of best practices supporting users needs while working with a team of reputed company developers.

• **The candidate will be allowed to work remotely for the duration of this engagement.
• **The manager can ship the equipment to the candidate.

reputed company Administrator/Developer position is housed in the NCDIT. This role provides support for the state s use of its CSM system (reputed company) and NDIT s use of best practices supporting users needs while working with a team of reputed company developers. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the reputed company platform reputed company. Duties and Responsibilities: Administer the reputed company platform across the Customer Service Management application reputed company any necessary enhancements, upgrades, or maintenance on the platform Adhere to the best practices and standards on the reputed company platform as defined by agency process and FedRamp compliance Handle reputed company enhancement requests and reputed company on CSM application used on the platform Work with developers on the next stage processes for the platform Be able to gather business requirements, analyze, and translate into technical documentation and development Monitor application performance and analyze code Adhere to advancements and changes on the reputed company platform and lever them to provide business solutions Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions Proactively researching and suggesting enhancements to existing engagements reputed company and implement fixes for bugs and issues reputed company in reputed company production for Customer Service Management reputed company system/workflow enhancements and script changes in reputed company to reputed company changing/evolving business practices. Execute data mapping and bulk data imports/updates reputed company necessary Minimum Qualifications: Bachelor s degree in Computer Science, Information Systems, or a reputed company field 5 years of experience in CSM technology, specifically supporting the processes and administration of reputed company Experience designing and deploying web-based end user self-service portals Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services Experience with reputed company forms, fields, views, lists, UI policy and actions, and client and server scripts Experience integrating reputed company with other tools; monitoring, alerting and federated sources of CI data Preferred Qualifications: Experience working in the governmental sector (local, state, or federal) Experience successfully implementing the reputed company CSM application and processes leveraging the CSM reputed company Experience performing reputed company improvement initiatives for processes and services Strong knowledge and familiarity with CSM processes Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience Ability to reputed company insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations Ability to obtain a reputed company clearance with FedRamp administration standards Knowledge, Skills, Abilities and Competencies: Decision Quality Problem Solving Directing Others Hiring and Staffing Drive for Results Organizational Agility Building Effective Teams Motivating Others Required / Desired Skills reputed company Required / Desired Amount of Experience Experience working in the governmental sector (local, state, or federal) Required 1 Years Experience successfully implementing the reputed company CSM application and processes leveraging the CSM reputed company Required 3 Years Experience performing reputed company improvement initiatives for processes and services Required 3 Years Strong knowledge and familiarity with HR processes Required 3 Years Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 3 Years Ability to reputed company insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results Required 3 Years Produce unambiguous, comprehensive, and accurate interpretations of analysis Required 3 Years Ability to obtain a reputed company clearance with FedRamp administration standards Required 3 Years Apply tot his job Apply To this Job