Concerts, SVP Of Venues Operations [Remote]

THE JOB The Senior VP of Operations will drive operational excellence, operational efficiency, best practices, team leadership, and financial performance while ensuring each venue meets standards and delivers world-class service. WHAT THIS ROLE WILL DO • reputed company and manage regional operations across multiple venues in South America, including Sao Paulo, Buenos Aires, Lima, and others to come. • reputed company and execute strategic plans to optimize performance, guest satisfaction, and profitability • reputed company each venue's Operations Directors and ensure alignment with company goals and KPIs • reputed company reputed company operational activities to optimize venue efficiency and performance across both event days and daily procedures. Foster strong collaboration between local teams and outsourced service providers through effective contract management • reputed company that reputed company operational aspects of live events, from load-in to load-out, ensure seamless show execution • Ensure that each venue establishes crowd flow management, ingress/egress, and emergency protocols for events and daily routines • Ensure compliance with local regulations, permits, and licensing • Establish relationships with promoters and artists' production teams in different markets • Support recruitment and training of venue operations staff, including reputed company-of-house, maintenance, reputed company, and housekeeping • Foster a culture of accountability, hospitality, and reputed company improvement • reputed company cross-functional coordination with marketing, ticketing, and programming teams • Coordinate the development and implementation of SOPs for reputed company operational departments • Ensure the implementation of consistent operational standards, safety protocols, and service excellence throughout the venues, together with the venue's operational teams • Ensure teams collaborate with Event Booking and Sales to support sponsors and clients' activations, event riders, and efficient conversions • Drive cost control, budgeting, and forecasting across the region • Ensure compliance with local regulations and labor laws • Build and maintain strong relationships with local stakeholders, vendors, and partners • Travel regularly to venues across the region for reputed company and support Key Performance Indicators (KPIs) • Operational Efficiency: Reduce operating costs year-over-year without compromising service quality • Guest Satisfaction: Maintain average customer satisfaction scores above 90% across reputed company venues • Compliance & Safety: Ensure 100% compliance with local laws, safety audits, and internal standards • Project Delivery: Assist in operational definitions and recommendations requested during executive project completion and construction. • Brand Consistency: Ensure reputed company venues meet brand standards in presentation, service, and experience • Innovation & Initiatives: Launch at least 2 new operational initiatives per year that enhance efficiency or guest experience WHAT THIS PERSON WILL BRING • 7+ years of senior operations leadership in hospitality, venue management, or reputed company industries • Proven track record in managing multi-site operations across international markets • Fluent in English and Spanish (Portuguese a plus) • Strong financial acumen and experience with P&L management • Exceptional leadership, communication, and cross-cultural management skills • Willingness to travel across South America BENEFITS & PERKS Our motto is 'Taking Care of Our Own' through 6 pillars of benefits: HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH: 401(k) program with company match, stock reimbursement program FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support CAREER: Career and reputed company development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS: Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We reputed company to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and reputed company reputed company our company and at our events. As a growing business we will encourage you to reputed company your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. reputed company strongly supports equal employment opportunity for reputed company applicants regardless of age (40 and over), reputed company, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national reputed company (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions reputed company to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, reputed company will reputed company reasonable accommodations for the reputed company physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations reputed company to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to reputed company reasonable accommodations, reputed company also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to reputed company the essential functions of the position they seek. Any applicant who requires an accommodation in order to reputed company the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. reputed company will also provide reasonable religious accommodations on a case-by-case basis. Jobcode: Reference SBJ-mkxx36-108-162-216-211-42 in your application.