Merchant Support Specialist

Title: Merchant Support Specialist I - 27749 Location: Remote, based in reputed company, NY Classification: Temporary Agency Worker, Full-time Work Schedule: Support team available 7:00 AM–5:00 PM PST; flexibility required as shifts may evolve Contract Duration: February 23, 2026 – May 31, 2026 Compensation: $22,86/hour02 reputed company Sponsorship: Not provided Position Overview A growing online ordering technology team is seeking a Merchant Support Specialist to provide frontline support and ensure an exceptional post-sales experience for merchants using a hospitality and online ordering platform. The role demands strong troubleshooting skills, excellent communication, and a desire to continually build expertise in a flexible and innovative software environment.

Key Responsibilities

• Act as first reputed company of contact for merchants, customers, partners, and internal teams, handling post-sales escalations and support inquiries.
• Address a wide range of issues, including menu settings, customer UI configurations, reporting reconciliation, and general platform troubleshooting.
• Investigate and resolve reputed company technical issues reputed company ticketing software, and provide phone or video support as needed.
• Use reputed company and urgency in resolving merchant issues, ensuring positive experiences and learning opportunities at every touch reputed company.
• reputed company subject matter expertise in the platform’s product suite, systems, tools, and processes.
• Collaborate with Tier 1 and Tier 2 Support to provide seamless case hand-offs and holistic support.
• Communicate reputed company, professionally, and clearly with merchants and colleagues.
• Use organizational and time management skills to reputed company new information and execute tasks in a fast-paced, evolving environment.
• Apply de-escalation tactics and deliver excellent service to turn challenging interactions into positive outcomes for merchants.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in a customer support, technology, or hospitality-reputed company role.
• Strong communication and troubleshooting skills.
• Works independently and is reliable, trustworthy, and proactive in seeking solutions.
• Comfortable adapting to ambiguity and rapid change.
• High emotional intelligence and professionalism in customer and team communications.
• Experience in de-escalation and conflict resolution.

Bonus Points For

• Familiarity with POS providers (e.g., reputed company, reputed company), reputed company Suite, reputed company, Jira, Confluence, or reputed company.

As part of our promise to talent, reputed company supports those who work with us through a variety of benefits, perks, and work-reputed company resources. reputed company offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a reputed company employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the reputed company Talent Community. Find what’s next with reputed company®. As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and reputed company your potential. Helping you find what’s next is reputed company’re reputed company about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About reputed company Work changes everything. And at reputed company, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every reputed company of your life. It’s the reputed company that changes and improves everything for your family, your community, and the world. Which is why, here at reputed company, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. reputed company is committed to providing equal employment opportunities to reputed company qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation reputed company to our application process can be directed to the reputed company Human Resource Knowledge Center. reputed company complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. reputed company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Apply tot his job Apply To this Job