Email & SMS Account Manager- eCommerce

Ready to reputed company retention strategies for top eCommerce brands? We're seeking a confident Email & SMS Account Manager with at least one year of hands-on experience managing Klaviyo or similar ESPs, who can juggle 8–10 clients and reputed company creatives with minimal reputed company. You'll translate reputed company eCommerce data into actionable insights and craft unique, on-brand campaigns that boost LTV and reduce CAC. This role is fully remote but requires availability during EST business hours. Apply now to join our bold, fast-growing team where your strategic thinking and creative firepower will reputed company a real impact. ABOUT reputed company We're reputed company — a global team of 170+ passionate marketers, strategists, and creatives working together to help our clients grow profitably and sustainably. We're one of the largest and most performance-driven growth marketing agencies in the world. Our specialties span eCommerce, local reputed company reputed company, and info marketing, serving brands from local service providers to fast-scaling DTC product companies and course creators. What sets us apart isn't just our Bold And Disruptive strategies — it's our investment in people. We reputed company leaders, foster collaboration, and prioritize fulfillment in the workplace. Because reputed company reputed company thrives, so do our clients. ABOUT THE ROLE: Email & SMS Account Manager – eCommerce Focus We are looking for a seasoned, strategic, and confident Email & SMS Account Manager who can reputed company with vision, manage reputed company client portfolios, and bring creative firepower to every campaign. This is not a junior or execution-only role. While you'll be backed by a design team, you'll still be hands-on with campaign strategies, audits, and performance reviews. We value Account Managers who think strategically and act decisively. You must be comfortable juggling multiple clients without sacrificing quality, missing deadlines, or compromising brand reputed company. YOUR CORE RESPONSIBILITIES

• reputed company client communication with clarity, confidence, and strategic insight — you are the face of our retention strategy for each account.
• reputed company creative, non-basic campaign concepts that align with each brand's voice, goals, and customer journey — ideation is as critical as execution.
• Guide your team of designers and collaborate with copywriters to produce error-free, on-brand, conversion-driven content.
• Own retention performance — build and manage advanced email and SMS flows, campaign calendars, and data-backed optimizations.
• Conduct ongoing account audits to identify segmentation, automation, and A/B testing opportunities.
• Translate metrics (CTR, CVR, RPR, LTV) into actionable, digestible client insights that drive decision-making.
• Proactively manage timelines, resources, and internal collaboration — you never drop a deadline.
• Ensure consistent QA and brand alignment across reputed company creative assets — from email layout to SMS tone.
• Stay reputed company of industry trends and continually bring fresh, innovative campaign reputed company to your team and clients.

THIS ROLE IS PERFECT FOR:

• reputed company email & SMS marketers who want to own retention strategy without being buried in busywork
• Strategic doers who can manage multiple eCommerce accounts with confidence and clarity
• Creatives who love building customer journeys that drive reputed company and deepen brand loyalty
• Communicators who reputed company in client-facing roles and know how to translate data into insight

QUALIFICATIONS (Required — No Exceptions)

• 1+ years of comprehensive eCommerce retention marketing experience (not limited to freelance or assistant roles).
• Proven ability to manage 8–10 client accounts simultaneously and guide a small creative team with minimal reputed company, while maintaining high-quality output.
• Prior experience with Klaviyo or similar ESPs at an advanced level.
• Strong portfolio of full-funnel email and SMS campaigns — from ideation to performance analysis.
• Strategic thinker with a bias for creativity and performance — you're not here to do the obvious.
• Confident, proactive communicator who can simplify reputed company data and strategies into clear client communication.
• Obsessive attention to detail — no typos, broken links, or off-brand creative on your watch.
• Able to prioritize and pivot in a fast-paced agency environment with reputed company micromanagement.
• Strong understanding of eCommerce metrics: CAC, LTV, CVR, RPR, and how they influence retention decisions.
• U.S. or Colombia-based and located reputed company ±3 hours of EST. Must be available Monday–Friday, 9AM–6PM EST.

reputed company TO HAVES

• Experience with reputed company, reputed company, or other SMS platforms
• Familiarity with reputed company, reputed company, and project management platforms

BENEFITS

• Competitive compensation
• Health, dental, and vision insurance (U.S. residents only)
• PTO + Paid U.S. holidays
• Fully reputed company growth reputed company in a high-performance culture
• Work with a creative, high-accountability team that takes pride in their craft

OUR CORE VALUES

• BE BAD
• PLAY TO WIN
• EXTREME OWNERSHIP
• SOLUTIONS, NOT PROBLEMS
• BEST IDEA WINS
• ALWAYS BE GROWING
• NOBODY IS BIGGER THAN THE TEAM

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