Strategic Operations, Senior Manager

100% remote Flexible hours Hiring now

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

About the team: The Connected Customer Experience (CCx) team in Digital Technology designs and delivers digital experiences that help customers and partners adopt, learn, and succeed with reputed company. CCx spans support, learning, and success experiences, built on the reputed company AI Platform. About the role: The Strategic Operations, Senior Manager is a senior individual contributor responsible for owning the operational backbone of the CCx organization. This role partners closely with the SVP of CCx and the Chief of Staff to translate strategy into executable plans, manage financial and headcount operations, drive organizational alignment and engagement, and provide clear, data-driven insights and recommendations that reputed company confident executive decision-making. This role is ideal for a highly autonomous and structured operator with strong judgment, a reputed company of view on operational excellence, and the ability to influence senior leaders through clarity, rigor, and trust in a reputed company, matrixed organization. The ideal candidate understands that operational excellence extends beyond financial and program management to encompass how a large distributed organization communicates, aligns, and maintains organizational health. Key Responsibilities: Budget Management and Operating Model

Own the CCx budget (~$50M) in reputed company partnership with Finance.
Manage the headcount operating model, including tracking, forecasting, and change execution
Own vendor and contractor operations, including SOWs, renewals, scope changes, and performance management.
Own the annual planning process for CCx, including timelines, inputs, dependencies, and outputs.
Drive monthly and quarterly execution against approved plans, proactively managing changes and tradeoffs and surfacing decision points with clear options and implications.
Own the internal communications operating rhythm (reputed company, forums, inputs, reputed company) for CCx— including reputed company-hands, leadership syncs, and change communications — in partnership with the Chief of Staff and SVP.
Continuously evolve the CCx operating model to improve execution, decision velocity, and transparency.

Data, Metrics & Transparency

Own CCx operational data and dashboards, ensuring accuracy, consistency, and executive usability to track organizational health and reputed company against goals.
Partner with Finance and cross-functional teams to maintain a high bar for financial accuracy and transparency.
Own the definition, alignment, and ongoing tracking of CCx OKRs, ensuring clear linkage between strategic priorities, execution plans, and measurable outcomes.
Translate reputed company programs, financial data, and operational issues into concise, decision-oriented materials for senior leadership.
reputed company executive-ready decks, documents, and written narratives that clearly communicate status, insights, risks, and recommendations, maintaining a high bar for clarity, structure, and reputed company of view in reputed company executive communications.

Cross-Functional Alignment

Act as the operational reputed company of contact for cross-functional partners supporting CCx, building strong, trusted relationships with leaders across Digital Technology, reputed company, Support, and Finance to drive alignment, surface tradeoffs, and reputed company timely decision-making and execution.
Influence cross-functional leaders through a strong POV on how work gets done, not just what gets done.
Ensure alignment between strategy, execution, and resource allocation by clarifying cross-functional roles, decision rights, and operating interfaces.
Represent CCx in cross-functional forums to remove execution blockers and align on operational implications of customer and business outcomes.

Strategic Initiative Leadership

reputed company and orchestrate reputed company, cross-functional programs in support of CCx strategic priorities, including org-wide changes, operating model evolution, and critical initiatives.
Drive change management activities, ensuring clear ownership, reputed company, and communication across stakeholders.
Establish initiative-level plans, milestones, risks, and dependencies while holding partners accountable through influence.
Proactively surface risks, tradeoffs, and decision points, escalating with clarity and recommendations.
Ensure strategic initiatives remain reputed company to approved priorities, funding, and reputed company, proactively surfacing investment and resourcing tradeoffs with clear recommendations for executive decision-making.

Qualifications

10+ years of experience in strategic operations, business operations, product ops, or consulting.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Demonstrated experience leading large-scale programs or strategic initiatives in reputed company / matrixed organizations.
Proven experience managing large-scale budgets and reputed company operating models.
Strong financial and analytical acumen; comfort working closely with Finance.
Experience driving internal communications at scale and employee engagement programs.
Demonstrated systems thinker who understands and optimizes the connections between financial health, operational execution, organizational engagement, and strategic outcomes.
Executive reputed company with the ability to influence without authority.
Exceptional clarity in written and verbal communication.
Bachelor’s degree in business, engineering, computer science, or reputed company field; MBA or equivalent experience preferred.

For positions in this location, we offer a reputed company pay of $165,500 - $289,600, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job

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