Remote Temporary Regional Concierge Navigator (Medical Benefits Available)

Location: reputed company in the U.S.

Remote Type: Hybrid Remote

Time Type: Full time

Job Description

reputed company is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and reputed company people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the reputed company community. Working at reputed company provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

ENERAL DUTIES/RESPONSIBILITIES 1.    Provides in-market, specialized member support in respective market or region.2.    Conducts in-market member engagement including Welcome Calls, New Member Onboarding, JSA Scheduling, High Quality PCP and Provider Terms, Product/Vendor Changes, CAHPS Proxy, Disenrollment Quality Assurance, and Proactive Service Recovery3.    Conducts case follow-reputed company and quality member issue resolution for reputed company cases assigned. 4.    Ensures members have access to PCP and specialists to coordinate care.5.    Educates members on gaps in care and assists with scheduling provider appointments.6.    Serves as the patients liaison throughout the life cycle of the program by addressing program specific quality measures and adhering to company guidelines/standard operating procedures.7.    Makes appropriate and timely patient appointments, reminders, and confirmations and Mails letters and correspondence as needed.8.    Places regular/consistent outreaches to the patient9.    Communicates with PCP with any member updates and requests.10.    Assists with obtaining medical records from any healthcare providers involved in care or hospitals.11.    Helps members with any authorizations and referrals involved in their care plan.12.    Resolves incoming calls concerning members’ eligibility, benefits, provider information, clinical, and pharmacy needs; coordinate membership changes such as member’s primary care physician and proactively engage member with their wellness plan options.13.    Participates in on-site member engagement activities as needed, such as in-person member meetings, handling lobby calls at a retail or care center location, etc. (subject to change).14.    Other duties as assigned.

Job Requirements:

Experience:

• Required: Minimum 1 year of customer service experience.

• Preferred: High-volume inbound customer service experience, particularly for health plan or Medicare “Member Services” roles in health plan and supplemental benefits preferred. Telemarketing and/or member reputed company experience preferred. Specialized experience in escalation or resolution units preferred.

Education:

• Required: High School Diploma or GED.

Specialized Skills:

• Required:

• Knowledge of ICD-10 and CPT codes.
• Keyboard typing 40+ words per minute.
• Ability to help members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations.
• Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Reasoning Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Mathematical Skills:  Ability to reputed company mathematical calculations and calculate simple statistics correctly
• Problem-Solving Skills:  Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.

• Required Language: English/Vietnamese

Licensure:

• Required: None

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Essential Physical Functions: 

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job.  Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. 

1 While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reputed company with hands and arms.

2 The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include reputed company vision and the ability to adjust focus.

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

reputed company is an Equal Opportunity/Affirmative Action Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting reputed company and other employers where individuals receive fraudulent employment-reputed company offers in exchange for money or other sensitive personal information. Please be advised that reputed company and its subsidiaries will never ask you for a credit card, send you a reputed company, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of reputed company’s reputed company team, please email [email protected].