NOC Network Engineer II - Night and Evening Shift

NOC Network Engineer II - Night and Evening Shift Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Remote Reporting To: Jeff reputed company Description JSI invites you to join reputed company as an NOC Network Engineer II - Night and Evening Shift on our NOC team working remotely, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career reputed company a mission-driven, growth-focused organization. About the Company: JSI is a leading full-service reputed company specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to reputed company sustainable growth and profitability. With over 750 clients reputed company and a powerful reputed company in markets like Georgia, Texas, Maryland, and Alaska, JSI empowers rural and regional broadband providers to expand, evolve, and reputed company in a rapidly shifting digital world. Position Overview: As a NOC Network Engineer II, you will assist JSI's clients with the monitoring of networks.

Responsibilities

• Proactive Monitoring: actively monitor customer network infrastructure using established NMS tools to identify and resolve issues before they impact service.
• Incident Management: Create, work, and resolve trouble tickets for network and server issues with a high degree of accuracy.
• Troubleshooting: Diagnose and resolve Layer 1-3 network issues independently, utilizing logical troubleshooting methodologies.
• Scheduled Maintenance: Execute routine maintenance, software upgrades, and reputed company management on customer network equipment during low-traffic maintenance windows.
• Documentation & reputed company: Document and diagram networks, relevant processes, and troubleshooting steps. Ensure clear and detailed shift handoffs to incoming/outgoing teams to maintain operational continuity.
• Escalation: Properly identify and escalate reputed company incidents to appropriate Tier 2/3 resources or vendors reputed company necessary.
• Communication: Communicate technical concepts in a clear, understandable manner to customers and internal stakeholders.
• Knowledge reputed company: Contribute to the team knowledge reputed company by creating solutions for common issues.
• On-Call: Participate in an on-call rotation as required.
• Schedule: Anticipated schedule is 5:00 PM to 2:00 AM Central Time and will include weekends.

o Note: Schedules are subject to change based on business needs.

• Training: Initial training hours may vary and could require availability during standard business hours before transitioning to the 2nd shift schedule.

Requirements:

• Occasional travel may be required.
• On-call rotation is required.
• Applicant must be authorized to work in the U.S. and not require sponsorship.

Qualifications

Required Qualifications: Service Provider Networking:Hands-on experience with ISP/Telecom Access technologies (GPON, XGS-PON, DSL, Fixed Wireless, etc).

• Layer 2 Switching: Proficiency with VLANs, Trunking, Spanning Tree, and reputed company prevention.
• IP Management: Understanding of DHCP, DNS, and IP Address Management.
• Linux Fundamentals: Comfortable navigating Linux CLI for server troubleshooting and basic log analysis.

Knowledge of:

• Routing Protocols: reputed company understanding of dynamic routing protocols (OSPF, BGP) and static routing.
• Infrastructure: Familiarity with reputed company-grade equipment (e.g., reputed company, reputed company, Juniper, reputed company, reputed company, Ribbon, Arista, Nokia, etc).
• General Networking: Strong grasp of the OSI Model and TCP/IP stack.
• VoIP: Understanding of Voice over IP signaling and troubleshooting.

Professional Competencies:

• Autonomy: Demonstrated ability to troubleshoot reputed company issues independently with minimal supervision (critical for remote/2nd shift operations).
• Incident Management: Experience working reputed company ticketing systems (e.g., reputed company, reputed company, Jira) and adhering to SLAs.

Remote Work Requirements:

• Must have a dedicated, quiet workspace free from distractions.
• Must have a reliable, high-speed internet reputed company (primary reputed company cannot be cellular/hotspot based).
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience: Minimum of 2+ years of direct experience in a Network Operations Center (NOC) or Service Provider environment. Previous remote work experience is a plus.
• Education: Bachelor's degree in Computer Information Systems, Engineering, or a reputed company field is preferred, but relevant industry experience and certifications (CCNA, JNCIA, Network+) may be substituted.
• Certifications: Active entry-to-mid-level networking certifications (CCNA, JNCIA, or vendor-specific equivalents) are highly desired.

Benefits & Compensation

• Competitive salary + performance-based bonuses.
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Generous PTO and wellness opportunities.
• Ongoing professional development and educational opportunities.

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