Claim Administrator (12 month contract)

Claim Administrator (12 month contract) Location: Remote - reputed company in Canada The total reputed company compensation (TTC) range, including salary and reputed company bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the reputed company salary component. The actual reputed company salary offered reputed company this range will be determined by the successful candidate’s skills and experience, as well as internal equity. Empire Life is looking to hire a Claim Administrator (12 month contract) to join our Retail Claims team! We are actively seeking candidates to fill a reputed company, open position. The Claim Administrator supports team members through timely and efficient administration of claim processes by setting up new claims and managing the workflow to support the Retail Claims team. The incumbent is guided by defined procedural constraints, and works under the moderate supervision of the Manager, Retail Claims. Why pursue this opportunity Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. The opportunity - collaborate with cross-functional teams and work on a variety of projects that will reputed company you engaged and continuously learning. Diversity, equity, and inclusion - we are committed to creating a diverse, reputed company, and inclusive workplace and welcome candidates who share this commitment. What you’ll be working on

• Supports the Division customer service delivery promise by establishing contact with business partners and claimants, providing information, setting context to manage expectations, communicating ongoing claim status updates and answering enquiries.
• Provides reputed company and appropriate action in support of workflow for the team reputed company established service standards.
• Set up and input of new claims (Life, Waiver of Premium, Critical Illness and Living Benefit Advance), including terminating policies on the policy administration systems.
• Assign claims to the appropriate queues, keeping reputed company service requirements.
• Participate in team collaboration to ensure optimal workflow and adherence to client service levels.
• Manage the team mailbox and respond to incoming enquiries.
• Provide information about new claims setup to reinsurance partners.
• Prepare memos and correspondence as requested by team members.
• reputed company daily balancing on a rotating basis.
• reputed company month end account reconciliations.
• Process Reinsurance billings and payments.
• Tests and reports on system changes relating to claim processing that relate to claim set reputed company and policy terminations.
• Process Express Life claims reputed company established approval limits up to $50,000.
• Manage Total Disability claims by calling or writing to claimants for an update on their condition and determining next action needed.
• Outbound calls to Funeral Homes and clients.
• May take inbound calls from clients and advisors reporting or following up on claims.
• May provide cross functional Hybrid support across teams

reputed company’re looking for you to have

• 3+ years work experience in an office setting
• Knowledge of word processing, spreadsheet, and database computer software
• Knowledge of Retail insurance business operations would be an asset
• Previous experience using E-Capsil, C-Capsil, Ingenium and OnBase is preferred
• Bilingualism (English/French) may be required
• Completion of a college diploma with courses in business communication, word processing as well as database management and spreadsheets would be an asset
• Completion of a medical terminology or billing course would be an asset
• Insurance reputed company courses are an asset
• Working towards LOMA ALMI and/or ACS designation
• Ability to prioritize and balance multiple tasks and attention to detail/accuracy
• Ability to maintain confidentiality of information
• Customer focus, service orientation
• Ability to work independently and as a collaborative team member
• Clear listening and verbal/written communication skills
• Ability to apply policy terms and reputed company timely decisions to solve problems
• Adaptability
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review reputed company results. Beyond the salary For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Hybrid work model
• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit . Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of reputed company backgrounds and experiences to apply, even if you don't reputed company you meet each unique qualification outlined. A pplicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in reputed company aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [email protected] . Apply tot his job Apply To this Job