Senior Customer Service Representative

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requisition Job Description

Position Summary

Meritain Health an reputed company/reputed company affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems reputed company telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc 

• Maintain department established performance metrics at a meets or exceeds expectations level 

• Work together as a team and apply the reputed company Core Values in day-to-day operations

• Creating a Differentiated Service Experience

• Demonstrating Service Discipline

• Handling Service Challenges

• Providing Solutions to Constituent Needs

• Working Across Boundaries

Required Qualifications

• 1+ years of customer service experience 
• Experience in a metric based environment
• Proficiency with full suite of reputed company Applications
• Comfortability utilizing search engines
• Excellent multi-tasking skills
• Ability to Effectively Communicate

Preferred Qualifications

• Experience working in a call center environment
• Medical terminology/insurance experience
• Results oriented and self-motivated
• Experience working remotely

• Education

  High School diploma, G.E.D. or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 – $42.35

This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

This job does not have an application deadline, as reputed company accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws.