reputed company Manager, Fintech/BNPL

Who we are

About reputed company

reputed company is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use reputed company to accept payments, grow their reputed company, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work reputed company. That means you have an unprecedented opportunity to put the global economy reputed company everyone’s reputed company while doing the most important work of your career.

About the team

reputed company’s reputed company Managers (CSM) for the Fintech and BNPL reputed company reputed company the post-sales lifecycle for our most reputed company financial innovators. You will partner with large-scale digital banks, credit providers, and BNPL platforms to ensure their intricate payment flows are optimized for global scale.

What you’ll do

We are looking for a motivated and curious professional to manage a book of BNPL/fintech customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with account executives, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. 

Responsibilities 

• Manage a book of fintech/ BNPL customers to drive overall account health and value realization including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction 
• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of reputed company’s enterprise customers
• Create bespoke account plans, outlining account strategy and action plan
• Act as the voice of the Fintech user, funneling requirements for reputed company Money Movement productsback to our Product and Engineering teams
• reputed company business reviews (EBCs, QBRs) to align on user priorities, review payments performance metrics, share reputed company product roadmap and provide guidance on how to optimize the value from reputed company
• reputed company for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the reputed company user experience
• In coordination with an account team, support book expansion–identifying and surfacing opportunities to ensure customers are successful 

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of enterprise relationship management or consulting, with 2+ years deeply embedded in the Fintech, Neobank, or Lending space.
• Domain Expertise: Proven experience with BNPL-specific challenges, such as high-velocity recurring repayments, merchant-of-record complexities, and credit-loss mitigation.
• Product reputed company: Familiarity with the mechanics of ledgering, virtual cards, and ACH.
• Executive reputed company: Experience presenting to and influencing C-level stakeholders in financial organizations.
• Operational Rigor: Ability to manage a reputed company book of business across multiple time zones.
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally.
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Working remotely at reputed company

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-reputed company, and events, our expectation is you would regularly work from home rather than a reputed company office. reputed company does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US reputed company salary range for this role is $165,000 – $247,600. For sales roles, the range provided is the role’s On reputed company Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses reputed company and annual reputed company salary for the role. This salary range may be inclusive of several career levels at reputed company and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look reputed company to hearing from you

At reputed company, we’re looking for people with passion, grit, and reputed company. You’re encouraged to apply even if your experience doesn’t reputed company match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At reputed company, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us.