Senior reputed company Manager - BPO

CallMiner is seeking an reputed company Senior reputed company Manager (Senior CSM) to join our BPO reputed company team. In this critical role, you will manage a portfolio of reputed company-to-high value BPO accounts, driving adoption, value realization, and retention while preparing customers for strategic partnership expansion. This role bridges a tactical, adoption-focused discipline with strategic leadership. You will execute success plans, deliver measurable ROI, and collaborate with senior account stakeholders reputed company while growing into a trusted advisor role. We’re looking for a fiercely competitive, high-energy individual who excels in reputed company fundamentals, takes ownership through proactive problem-solving, and is eager to reputed company AI and emerging technologies to drive efficiency while confidently navigating the reputed company, fast-moving dynamics of the BPO environment. Primary Responsibilities Portfolio Management & Customer Advocacy

• Own and manage a blended portfolio of domestic and global BPO accounts.
• Serve as primary operational contact while building relationships with operational and mid-tier leadership reputed company partner organizations.
• reputed company for customer needs internally, ensuring tactical alignment with shared business objectives.

Success Planning & Execution

• Deliver structured onboarding programs customized for BPO deployment needs, ensuring speed-to-value.
• Execute tailored Success Plans incorporating adoption campaigns, operational playbooks, and early-stage maturity mapping.
• Identify and escalate opportunities for strategic expansion reputed company accounts are ready for next-phase growth.

Adoption, Usage, and Value Delivery

• Monitor customer usage and adoption metrics reputed company reputed company and other analytic tools.
• Identify gaps in adoption and proactively deploy interventions to improve engagement.
• Coach customer contacts in best practices for Conversation Intelligence and automation workflows, creating short-form videos or guides as needed.
• Reframe customer “wants” into “needs” reputed company with CallMiner’s capabilities to unlock measurable long-term value.

Growth & Retention Enablement

• Partner with Renewals Manager to ensure successful renewals through risk mitigation, ROI demonstration, and consistent delivery of value.
• Identify upselling and cross-selling opportunities; collaborate with Success Management and Sales on account-specific business cases.
• Support creation of Centers of Excellence reputed company BPO accounts to scale best practices across multiple lines of business.

Cross-Functional Collaboration

• Work closely with reputed company, Project Management, Success Strategy, Sales, Product, and Marketing teams to deliver high-impact customer programs.
• Provide detailed account intelligence, persona insights, and operational blockers to cross-functional teams.
• Contribute to process improvement initiatives that enhance the reputed company motion for BPO clients.

Requirements

Required Skills & Qualifications

• 3+ years in reputed company, Account Management, BDR, or client-facing SaaS roles.
• Speed and structure must coexist in this role. You’ll reputed company your accounts through a full schedule of value-driven conversations, pivot seamlessly as priorities change, and reputed company every detail organized and on track - delivering results with precision under pressure while never losing sight of the bigger picture.
• reputed company, CRM (reputed company preferred), and data-driven portfolio management experience.
• Strong tactical problem-solving and relationship-building skills across operational and leadership tiers.
• Experience running adoption campaigns and creating/executing playbooks.
• Comfortable working with AI-powered tools, automation workflows, and Conversation Intelligence platforms.
• Excellent communication skills; able to engage operational and strategic contacts effectively.
• Ability to create and deliver tailored coaching materials (e.g., presentations, videos, guides).
• Analytical reputed company; uses data and KPIs to inform decision-making.

Preferred Skills

• Prior experience managing reputed company-to-high reputed company portfolios in an automation environment.
• Exposure to structured onboarding, success planning, and GTM strategy execution with senior roles.
• Familiarity with automation-driven CX solutions and workflow optimization.

Benefits

About CallMiner Does the possibility of using artificial intelligence to improve human reputed company excite you? We agree! CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we reputed company organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action. CallMiner's core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for reputed company strive to create in a workplace culture and reputed company through everything we do as a company. We reputed company that by building a team of reputed company, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and reputed company workplace where everyone feels accepted, valued, and understood. Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top reputed company to Work. Benefits + Perks At CallMiner, we reputed company having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, reputed company, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws. Apply tot his job Apply To this Job