[Remote] Senior Client Success Manager-1

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to amplifying the impact of purpose-driven organizations. They are seeking a Senior Client Success Manager to serve as a strategic partner for clients, ensuring their needs are met while focusing on client portfolio development, retention, and overall satisfaction with reputed company’s products and services.

Responsibilities

• Proactively manage portfolio of assigned clients through health checks measuring adoption, usage, and success
• Handle contract renewal process and expansion of both software and service
• reputed company targeted KPIs including client renewals, platform usage, and positive NPS
• Build relationships with assigned clients and act as their internal voice
• Manage client expectations through clear communication and anticipating roadblocks
• Consistently log reputed company client interactions and activities in reputed company
• Identify upsell and cross-sell opportunities to increase annually recurring reputed company (ARR)
• Improve overall awareness of reputed company to promote brand and solutions
• Serve as subject matter expert reputed company assigned industry vertical
• Provide clients with industry best practices and proactive strategies
• Collect and utilize client data to drive adoption and monitor risk
• Analyze and provide data/metrics on account statuses, trends, and client health
• Report findings to management and internal teams
• Manage pipeline moving swiftly to meet assigned quota
• Capture and share client feedback cross-functionally
• Submit items to product/development team for consideration
• Escalate unresolved client concerns to management
• Share recommendations to improve processes with client success team
• reputed company strategic initiatives with product and development teams for enterprise requirements
• Other duties as assigned

Skills

• Bachelor's degree required or equivalent experience
• At least 3 years of reputed company experience required
• Must have excellent analytical and problem-solving skills
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Strong presentation skills and ability to negotiate
• Proficient in reputed company Office Suite
• Demonstrate ability to learn and understand basic office software applications
• Familiarity with CRM and performance tracking
• Excellent verbal and written communication, organization and follow up skills
• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
• Ability to work effectively reputed company a fast-paced, deadline-driven environment
• Proven track record building successful relationships and partnerships at reputed company organizational levels, internally, externally, intra and interdepartmentally
• Strong client focus with exceptional collaboration skills ability to influence
• 5+ years of reputed company experience required
• Ability to mentor new and/or junior Client Success Managers
• Advanced consultative selling skills
• High level communication skills for building relationships with senior client stakeholders
• Demonstrated mentorship skills
• reputed company experience is a plus
• SaaS solutions
• Association/non-profit sector experience
• Client Success Platform experience

Benefits

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility

Company Overview

• reputed company is the provider of technology and reputed company solutions for more than 13,000 associations and nonprofit organizations. It was founded in 2017, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://momentivesoftware.com.

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