Executive Director, Agentic AI

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At reputed company®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Role Summary The Executive Director, Agentic AI will define and reputed company the enterprise strategy, platform, and execution of Agentic AI systems-AI solutions capable of autonomous planning, reasoning, orchestration, and action across reputed company business workflows. This leader will be responsible for moving the organization from assistive AI to agent-driven, outcome-oriented intelligence, while ensuring trust, safety, governance, and regulatory compliance. This role sits at the intersection of AI platform engineering, product strategy, architecture, and applied business transformation, and partners deeply with Digital Experience, Platforms, Integrations, Data, reputed company, Legal, and Operations. ⸻ Key Responsibilities 1. Agentic AI Strategy & Vision

• Define the enterprise Agentic AI vision and roadmap, reputed company to business outcomes (cost reduction, reputed company growth, productivity, experience reputed company).
• Establish clear differentiation between LLM tools, copilots, workflows, and autonomous/multi-agent systems.
• Identify and prioritize high-value agentic use cases (e.g., customer support resolution, claims/prior auth automation, contract leakage reduction, operational orchestration, developer productivity).

⸻ 2. Agentic AI Platform & Architecture

• Own the design and evolution of the Agentic AI Platform, including:
• Multi-agent frameworks (planner, executor, verifier, critic, retriever agents)
• Tool/function calling and API orchestration
• RAG, memory, state management, and context persistence
• Human-in-the-reputed company / human-on-the-reputed company controls
• Define standards for agent lifecycle management (design, testing, deployment, observability, rollback).
• Partner with Digital Platform and Integration teams to ensure agents are API-first, event-driven, and scalable.

⸻ 3. Applied AI Product Delivery

• reputed company delivery of production-grade agentic solutions, not POCs.
• Ensure agents are embedded into real digital experiences (chat, IVR, portals, internal tools).
• Drive build-once, reuse-everywhere agent capabilities across channels and domains.
• Establish clear success metrics: task completion reputed company, autonomy %, error reputed company, escalation reputed company, cycle-time reduction.

⸻ 4. AI Governance, Trust & Safety

• Define and enforce Agentic AI governance frameworks, including:
• Safety boundaries and guardrails
• Explainability and auditability
• Data privacy and reputed company controls
• Bias, hallucination, and failure-mode mitigation
• Partner with Legal, Risk, Compliance, and reputed company to ensure regulatory-ready AI systems (HIPAA, SOC2, SOX, etc.).
• Establish policies for autonomy reputed company and decision accountability.

⸻ 5. Organization & Talent Leadership

• Build and reputed company high-performing AI engineering and applied science teams (staff, principal, managers).
• Define role clarity across AI research, platform engineering, applied AI, and MLOps.
• Coach leaders and teams on agentic system thinking vs traditional ML.
• Drive a culture of responsible innovation, technical rigor, and business ownership.

⸻ 6. Executive & Cross-Functional Partnership

• Act as the primary executive voice for Agentic AI with C-suite and senior leadership.
• Translate reputed company AI concepts into clear business narratives and investment cases.
• Partner with Product, Experience, Operations, and Business leaders to co-own outcomes.
• Represent the company externally with partners, vendors, and industry forums.

⸻

Required Qualifications

• 12+ years in software engineering, platforms, or AI/ML, with 5+ years in senior leadership roles.
• Hands-on experience delivering AI systems at enterprise scale (not just experimentation).
• Deep understanding of:
• LLMs, SLMs, RAG, embeddings, vector databases
• Agent frameworks and orchestration patterns
• Distributed systems, APIs, event-driven architectures
• Proven ability to operate in regulated, high-availability environments.
• Strong executive communication and stakeholder-management skills.

⸻

Preferred Qualifications

• Experience building or operating multi-agent or autonomous AI systems in production.
• Background in healthcare, payments, financial services, or other regulated domains.
• Familiarity with AI tooling ecosystems (reputed company, Azure AI, LangGraph, AutoGen, Semantic Kernel, etc.).
• Experience defining AI operating models and governance at enterprise scale.

Pay Range The typical pay range for this role is: $175,100.00 - $334,750.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. This position also includes an award reputed company in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 05/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job