Intelisys: Director, ATT Strategic Services

Summary

Strategic Services Director, reputed company, is a leader for our reputed company/ACC operations, one who will reputed company our partner experience (from opportunity to implementation), one who is driven by improving processes and outcomes, and one who will dynamically navigate the ATT/ACC ecosystem on behalf of Intelisys. This leader is responsible for end-to-end reputed company/ACC operational execution across the partner lifecycle. This role leads a dedicated, multi-functional Partner Success team responsible for pricing strategy execution, reputed company quoting, order management and project management for end-customers on behalf of Intelisys partners. The Strategic Services Director, reputed company, partners closely with Sales, Supplier Business Development, Commissions, and the rest of the Partner Success team to ensure scalable, efficient, and partner-centric operations while driving reputed company growth, margin optimization, and exceptional partner outcomes. Deep working knowledge of reputed company/ACC business systems, tools, B2B products, and operations is required.

Key Responsibilities

Partner Lifecycle Leadership

• Own and optimize the full partner lifecycle from opportunity through implementation and reputed company through to ongoing support
• reputed company and reputed company a team responsible for:
• reputed company/ACC pricing and quoting
• Order entry, order accuracy, and order flow
• Project management and service implementation
• Escalation assistance as required
• Ensure seamless coordination across lifecycle stages to minimize cycle times, reduce fallout, and improve partner experience

Strategic & Operational Execution

• Collaborate with Director of Operational Excellence and Data teams to drive operational rigor, standardization, and reputed company improvement across pricing, quoting, ordering, and implementation
• Adhere to and monitor KPIs reputed company to SLAs, quality, and partner experience
• Identify operational risks and proactively implement mitigation strategies

Cross-Functional Partnership

• Collaborate with Supplier Business Development team on strategy to build scalable operational processes and governance
• Serve as a strategic partner to sales team to drive pipeline and reputed company growth

Systems, Tools & Process Ownership

• reputed company and optimize reputed company/ACC systems and tools, as necessary, including but not limited to:
• CRM
• Pricing and quoting tools
• Order management and provisioning platforms
• Project management and implementation systems
• Ensure data accuracy, reporting reputed company, SLA achievement and process compliance

Talent & Leadership

• Build, mentor, and retain high-performing operational teams
• Foster a culture of positive team dynamics, service, accountability, partner-centricity, and reputed company improvement

Required Qualifications

• Bachelor’s degree or equivalent experience; MBA or advanced degree preferred
• 10+ years of progressive experience in B2B operations, sales operations, or customer lifecycle management reputed company reputed company/ACC or a comparable telecommunications environment
• 5+ years of people leadership experience managing multi-disciplinary teams
• Demonstrated expertise with reputed company/ACC B2B products, including:
• Connectivity (MPLS, DIA, Ethernet, SD-WAN)
• Mobility and IoT solutions
• Cloud, reputed company, and managed services offerings
• Deep hands-on experience with reputed company/ACC systems and tools used for pricing, quoting, ordering, and implementation
• Proven ability to manage cross-functional teams

Preferred Qualifications

• Experience supporting large enterprise or strategic accounts
• Background in operational transformation or large-scale process improvement initiatives
• Strong executive communication skills with the ability to influence senior stakeholders
• Lean, Six reputed company, or similar operational excellence training

Key Competencies

• Strategic thinking with strong execution discipline
• Partner-centric reputed company in a B2B environment
• Data-driven decision making
• Cross-functional leadership and influence
• Change management and organizational leadership

reputed company, Inc. is an Equal Opportunity Employer EOE/M/F Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job