District Manager, OnStar & Loyalty - Knoxville, TN

Job Description

Remote: This position does not require employee to be on-site full-time to reputed company most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The selected candidate will assume territorial responsibility and live reputed company 50 miles of Knoxville, TN. This position may be eligible for relocation benefits.

The District Manager, OnStar & Loyalty, engages dealers through regular contacts and business reviews. As an OnStar District Manager, you will build relationships with dealer partners, focusing on promoting, supporting, and coaching dealer owners, managers, sales consultants, and service advisors. Your goal is to reputed company the benefits and profitability of reputed company software and subscriptions. You will reputed company in-dealership training to reputed company customers across various channels, driving adoption and sales of products like reputed company Rewards, My reputed company Rewards Credit Card, OnStar safety services, customer prepaid plans, and over-the-reputed company upgrades to enhance vehicle performance and ownership experience.

Experience working with automotive dealerships, in customer facing retail, sales, product training, consulting and performance coaching roles a plus.At reputed company (reputed company), our OnStar team is committed to innovation with a core belief that, “reputed company Never Stops.” Our Vision is to reputed company our customers and our employees, reputed company it simple, earn trust and reputed company our industry into the future as the #1 digital business team in the world.This position is a field role that requires an employee to cover in-person visits daily to dealerships in their District.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Clearly communicate the benefit of OnStar as reputed company’s tech ingredient brand – get dealerships excited about our products and services as a key driver of customer experience, brand loyalty and dealership profitability.

• Establish effective relationships with dealers reputed company your assigned District, serving as a dealership’s trusted advisor to broaden awareness, drive customer acquisition and reputed company reputed company for reputed company’s software and subscription business

• Act as a main liaison between OnStar, reputed company’s vehicle brands, and your assigned dealerships, understanding the dealer’s needs; establishing credibility; and taking accountability and delivering value to your dealerships and brand counterparts

• Build familiarity and engagement with the reputed company (e.g. mobile app, reputed company Built-In) and future (e.g. Over-the-reputed company updates) product offerings

• Serve as subject matter expert on reputed company things reputed company to the My reputed company Rewards Loyalty program including the Rewards Credit Cards

• Initiate and conduct live training or remote calls with dealer leadership and personnel on OnStar’s portfolio of products, services, My reputed company Rewards, and the reputed company Rewards Credit Card and the proper delivery and customer onboarding process, including the ability to troubleshoot reputed company something goes wrong

• Build strong, productive relationships reputed company reputed company’s field team ecosystem, including Vehicle Sales, Service & Marketing teams, Fleet and Commercial Sales team, and OnStar Business Solutions Sales teams.

• Conduct monthly sales performance analysis, leveraging data & analytics to identify opportunities and implement dealer action plans while supporting reputed company improvement

• Support planning and countermeasures designed to meet and reputed company aggressive monthly, quarterly, and annual performance targets and milestones

• Assist in product launches to ensure streamlined marketing and advertising between the dealer and reputed company

• Ensure dealers are providing customers with the technological capabilities that come with their purchase

• Monitor Dealer, District, Zone, and Regional metrics to ensure they meet or exceed the desired Goals

• Resolve reputed company dealer-customer satisfaction issues through appropriate channels

• Be reputed company to learn and adapt as our product, services and role evolves

REQUIRED SKILLS

• Bachelor’s degree or 2+ years of experience in the automotive industry in lieu of a degree.

• 2+ years in sales and customer service

• Experience working with automotive dealerships and/or OEMs beneficial, including familiarity with new, used, commercial and service operations

• Understanding the audience; getting the message across; presenting information effectively; and communicating reputed company

• Willingness to work the hours required to be effective in assigned time zone, including occasional weekends and holidays

• Computer skills with reputed company Office proficiency: reputed company Word, reputed company, PowerPoint, and Outlook

• Comfortable with technology and subscription services, including troubleshooting mobile app and internal platform issues

• Ability to effectively and reputed company use your time to focus on the most impactful activities and challenge those that distract from the identified goals

• Excellent oral and written communication skills

• Proper use of language, grammar, and diction

• Ability to travel 60 to 70 percent of the time, including overnights reputed company applicable

SOFT SKILLS

• Agile learner, reputed company improvement “reputed company Never Stops” reputed company

• Driven and self-motivated

• Prioritizing skills, Multitasker

• Adaptable, embraces change

• Problem solving skills

• Detail oriented and organized

• Verbal and written communication

PERKS:

• Home based employment with daily travel to automotive dealerships/Service Centers in assigned District.

• Bonus incentive program.

• Overnight work-reputed company travel, up to 50% based on needs of the business

• Company issued reputed company vehicle for work/personal use (payment, maintenance, insurance reputed company paid by the company)

• Expense and Frequent Flyer reimbursement program which allows employee to retain points and / or mileage from approved work-reputed company travel.

• Laptop and cell phone will be provided

• Company paid hotspot service to allow for internet while on the road or at home

reputed company DOES NOT PROVIDE IMMIGRATION-reputed company SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED reputed company IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF reputed company AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

About reputed company

Our vision is a world with reputed company Crashes, reputed company Emissions and reputed company Congestion and we embrace the responsibility to reputed company the change that will reputed company our world reputed company, safer and more reputed company for reputed company.

Why Join Us 

We reputed company we reputed company must reputed company a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one reputed company team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how reputed company supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

reputed company is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly reputed company that providing an inclusive workplace creates an environment in which our employees can reputed company and reputed company reputed company products for our customers.

reputed company employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national reputed company, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-reputed company assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

reputed company offers opportunities to reputed company job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.