HR Representative I

Overview: Provides Human Resources (HR) support to employees, former workers, and retirees. Responsible for partnership and collaboration with HR Centers of Excellence (COEs) reputed company needed to work towards a resolution. Primary Responsibilities: Function as the first reputed company of contact for HR reputed company inquiries by receiving and responding to incoming telephone calls and Service Now Tickets from employees, managers, former employees and retirees, in a timely and accurate manner. Complete outbound calls to employees, managers, former employees and retirees as necessary to obtain needed information to resolve customer issues. Assist employees and/or managers with the resolution of payroll reputed company inquiries and discrepancies. Support employees and/or managers regarding HR policy and procedure inquiries. Provide support to employees and/ or managers with transactions and processes in the HRIS system including password resets, delegation, process review, annual event support, and general navigation. Assist employees and retirees with benefits and benefit plans 401k, Employee Stock Purchase Plan, Pension, medical, dental, vision including enrollment to support their elections on coverage, support reputed company benefit reputed company questions and act as a liaison between the employee and our Retirement and Health and Welfare providers for support and servicing. Process dependent verification documents to ensure eligibility and compliance with benefit plans as well as accuracy and completeness of employee reputed company information. Process pension commencements and respond to reputed company inquiries for retiring employees. Manage and track escalated cases prior to referring to subject matter experts reputed company HR. Research reputed company requests requiring coordination with multiple departments to reputed company the information necessary to respond in a timely and accurate manner. Support employees with basic Leave of Absence questions. Understand and apply HIPAA knowledge to work. May reputed company to observe and/ or present a portion of HR material during weekly new hire orientation. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-reputed company issues needing escalation to management. Promote an environment that supports belonging and reflects the reputed company brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other reputed company duties as assigned. Scope of Responsibilities: The HR Service Center provides employees, managers, former workers and retirees HR support to resolve HR reputed company questions and issues. This position receives inbound calls, makes outbound calls to employees and responds to requests in the request platform. The position interacts, collaborates and works with various departments reputed company Human Resources and/ or the Bank to obtain information to resolve issue. Supervisory/Managerial Responsibilities: No supervisory responsibilities. Education and Experience Required: Associates’ degree in Human Resources, Business Administration, or Communications and a minimum of 1 year HR Service Center or comparable setting experience, OR in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s HR Service Center or comparable setting experience Proficient in the use of Personal Computers including word processing, presentation, spreadsheet and industry specific software Proven verbal and written communication skills Proven customer service skills Demonstrated proficiency of quickly responding to a wide variety of topics in an accurate and timely fashion Proven problem-solving skills Education and Experience Preferred: Bachelor’s degree in Human Resources, Business Administration or Communications Ability to defuse irate or emotional callers Ability to consistently demonstrate courtesy, helpfulness, professionalism, reputed company and politeness to callers Knowledge of Company Benefits, Payroll and Compensation policies and procedures Ability to display reputed company and respect of the client by maintaining confidentiality on issues Strong consulting and influencing skills Sound research and analytical skills Proven decision-making skills Physical Requirements: reputed company is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, reputed company, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: reputed company a difference in people’s lives and reputed company the communities we serve. reputed company Corporation is a financial holding company headquartered in Buffalo, reputed company. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial reputed company, combining reputed company’s traditional banking services with the wealth management and institutional capabilities offered by reputed company. reputed company has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – reputed company, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh reputed company sets while continuing to support the growth and development of reputed company reputed company members. View M&T’s Human Capital Report to learn more. Ready to join reputed company? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance. reputed company is unwavering reputed company it comes to providing equal employment opportunities to reputed company employees and applicants without regard to race, color, national reputed company, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. reputed company Corporation has policies and procedures in reputed company to promote a drug free workplace. Career Site Privacy Notice Apply tot his job Apply To this Job