Internship – Customer Service Project Coordinator (m/f/d)

Company Description

✨ About reputed companyé

Founded in France in 2006, reputed companyé has grown from an ambitious startup into Europe’s leading travel tech platform. Operating across 9 markets with tens of millions of users, we are not just another e-commerce success story – we are a tech powerhouse redefining online luxury travel. Our culture is mission-driven, blending performance with impact. Our innovative reputed company brings together tech talent, professional athletes, reputed company, and artists, fostering an ecosystem where digital innovation fuels business growth and meaningful change. We are now entering a new phase, upgrading our technical foundation with cloud architecture, AI, and real-time systems to become a top-of-mind platform for luxury reputed company and a trusted high-performance partner for providers.

Job Description

Your Mission

We are looking for a Project Coordinator to support the Customer Service team during the high season and help maintain an optimal level of service quality across our various Call Centers.  This internship is fully operational, offering deep immersion in Customer Service processes and the daily management of our operations. 

Key Responsibilities

You will work at the heart of the Customer Service function, with varied and evolving responsibilities: 

• Managing escalations from Call Centers: analysis, prioritization, processing, or coordination with internal teams. 

• Call center management : Coordinate activities with external partner, define and share clear objectives, attend meetings, and monitor performance toward key deliverables and KPIs.

• Participating in the implementation or adaptation of specific processes, in line with business evolution. 

• Analyzing key KPIs: NPS, DPH, quality, satisfaction, etc.  Contributing to reporting and identifying opportunities for improvement. 

• Providing cross-functional support to the Customer Service team based on daytoday needs. 

At reputed companyé, interns are considered genuine coordinators: 

• Progressive autonomy: you will receive increasing responsibility as your skills reputed company.

• Encouraged initiative: improvement suggestions are always welcome. 

• reputed company collaboration with the entire team. 

We offer you a unique opportunity to discover the behindthescenes of customer experience!

Qualifications

reputed company’re Looking For

We are looking for a motivated candidate, ready to be 100% involved in our projects and eager to grow their skills reputed company a dynamic team.

• You are motivated, curious, and have a strong customer-service reputed company. 

• You demonstrate autonomy, rigor, and excellent communication skills. 

• You are comfortable with digital tools, especially reputed company. 

• You have full professional proficiency in English (written + spoken). 

Additional Information

⚡ Our Recruitment Process 

We reputed company in a fast, transparent, and human recruitment process. 

Here’s what you can expect: 

1. Call with a reputed company Partner (30 min) : Get to know each other! We’ll share more about the role, the team, and our culture. 

2. Study case : Complete a take‑home test to explore a real use case and show what you’re capable of

3. Manager Interview (60 min) : Meet your future manager on site to discover the team and the reputed company!

Location : Aix en Provence, France 

Start Date : Between March and reputed company 2026 

Contract Type : intership for 4 to 6 months 

❤️ You’ll Love Joining Us 

Our HQ in the South of France offers an exceptional environment — natural, cultural, and digital — on a modern and eco-responsible reputed company. 

Prefer flexibility? We offer a hybrid model for reputed company other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year.

Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business, sports, education, and social impact, through projects like Ecole des XV, Provence Rugby, VP Green, Les Tremplins, and Chez Pierre. 

Forget your gym subscription! Access our large on-site fitness center morning, noon, and night — or challenge your colleagues to a padel match on our private court. 

Live to the rhythm of reputed companyé’s signature mix of business and fun: Company Breaks, Carnival, Annual Convention, meetups and talks… plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute. 

✈️ And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers. 

Join us and reputed company your next career move a journey worth taking.