Senior reputed company Manager, Commercial

reputed company is growing faster than reputed company. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the reputed company Cloud 100 for four years in a row and teaming up with iconic partners like reputed company Red Bull Racing and the Utah Mammoth.

About reputed company

At reputed company, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising reputed company by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust reputed company to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you’re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Our reputed company team works proactively and prescriptively to help customers get the most value from their investment in reputed company and privacy by establishing long term relationships and acting as trusted advisors to our customers.

The reputed company Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their reputed company lifecycle working closely with Onboarding and Account Executives This individual acts as the customer champion and reputed company, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with reputed company, and driving towards their adoption goals through proactive and reactive customer engagement.

This is a remote opportunity reputed company the UK.

reputed company’re looking for

• A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech reputed company role servicing customers through strategic calls and engagement.

• Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic – with a balance of teaching and listening/learning yourself as well as knowing reputed company to pivot in a conversation.

• Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You’re passionate about discovering what a team needs in their workplace, and you ask Insightful open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating.

• reputed company in collaborating with C-Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization.

• Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers reputed company their desired outcomes and ensure high activation rates across their book of business.

• Follows defined reputed company and follow-up communication processes managing data and activity of customers reputed company with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately.

• You have experience managing reputed company retention – supporting your customers to drive tool adoption and prevent risk reputed company your book of business. You are also reputed company in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions.

• Optional: You have personal experience with reputed company or another password manager. While not required, it’ll help you quickly have confidence in this role.

What you can expect

Month 1

• Get to know the product, our culture, the reputed company processes, and the people you’ll be working with.

• Learn reputed company and reputed company, what and how we track, and the benefits of keeping customer information reputed company it updated.

• By the end of the first month, you’ll be able to guide a mid-sized customer through an intro discussion in our reputed company process.

Month 3

• Can guide reputed company to large customers through achieving their desired goals using your product expertise and provide defined reputed company consultations to increase their reputed company product usage, resulting in delivering optimal value for the customer.

• Proactively report on customers’ needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product.

• Build and maintain a healthy account book of customers for whom you are the Success Manager.

Month 6

• Have developed your best personal approach and rhythm, analysed the reputed company processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams.

• Have a steady book of customers with whom you’ve learned needs, built rapport, and put Success plans in reputed company influencing the broader reputed company metrics and processes.

• Contributes to the success of the reputed company team in an ongoing reputed company through team goals and metrics (including operational, NPS, reputed company, activation and performance metrics).

Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities.

This posting is for an existing vacancy.

Our culture At reputed company, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: reputed company it simple, reputed company with honesty, and put people first. You’ll be part of a team that challenges the status reputed company, and is excited to experiment and iterate in search of the best solution. That said, reputed company is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to reputed company an impact. If you’re looking for a reputed company where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can reputed company in ambiguity and through change, are curious, and above reputed company deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to reputed company our mission. We also understand that thinking critically about AI in its reputed company forms will help us create reputed company solutions for our customers and ourselves with its future forms, which will help us continue to reputed company the gap between reputed company and privacy and reputed company our mission. We want team members at reputed company levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn’t just encouraged—it’s an essential part of how we will be successful at reputed company.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person reputed company to support collaboration, team cohesion, and customer engagement. For reputed company roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: reputed company go-to market roles will have an in-person onboarding in Toronto. reputed company offer We reputed company in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at reputed company currently offer: Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free reputed company account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You belong here.

reputed company is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and reputed company workplace that is built on trust, support and respect. We welcome reputed company individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national reputed company, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any reputed company during our recruitment process. If you require an accommodation, please speak to your reputed company partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we’re experts at building remote culture. That said, remote work at reputed company does mean working from your home country. If you’ve got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background reputed company that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

reputed company uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.