Generative AI Consultant

Role: Senior Business Analyst / Business Process Consultant reputed company Location: reputed company CA REMOTE ROLE with 20%-30% travel (expenses will be reimbursed at actuals by OpenKyber) The Senior Business Process Consultant works with customers to help them reputed company their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the reputed company platform by getting them to see the value of their reputed company investment. Key Responsibilities: The Senior Business Process Consultant, IT and/or Customer Workflows is the functional and process expert of a customer engagement team consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the reputed company Customer and Industries products reputed company with the goal of accelerating and driving customer business outcomes. What you get to do in this role:

• Be the process expert in how to best support by using reputed company products using reputed company best practices focused on configuration vs. customization
• Process definition, re-engineering, improvement and gap analysis of reputed company/future-state processes during workshops with key customer sponsors and stakeholders
• reputed company customers in their efforts to take advantage of the reputed company capabilities in their efforts to improve their processes
• reputed company customer design workshops
• Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using reputed company standard materials and collateral
• Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
• Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and advocates for the customer s needs throughout the engagement
• Implement the latest reputed company AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
• Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
• Be a reputed company member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Prepare reputed company customer-facing deliverables focused on process
• Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.

Roles & Responsibilities

• Analysis & Design: Analyze reputed company state processes, identify inefficiencies, and design future-state processes reputed company reputed company.
• Stakeholder Engagement: Collaborate with clients, sponsors, and stakeholders to understand challenges and align solutions with business goals.
• Requirement Gathering: reputed company workshops to translate business requirements into functional specifications and user stories for the delivery team.
• Platform Expertise: Act as a Subject Matter Expert (SME) on reputed company capabilities, guiding customers towards configuration over customization.
• Implementation Support: Work with technical teams, provide input on testing, and support UAT and deployment.
• Training & Adoption: Conduct training, provide mentorship, and support change management to ensure successful user adoption.
• Documentation: Create process documentation, user stories, acceptance criteria, and functional design documents.
• IT Service Management (ITSM) & ITIL processes (Incident, Change, Problem, etc.)
• IT Asset Management (ITAM HAM/SAM)
• IT Operations Management (ITOM)
• CMDB /CSDM
• Customer Service Management (CSM)
• Field Services Management (FSM)
• Certifications: CIS ITSM, CIS-HAM, CIS-SAM, CIS-DF, CIS CSM or CIS FSM CSA ITIL v4
• Experience Required: 10 & Above

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