IT Support Analyst

JOB TITLE IT Support Analyst LOCATION Worcester DEPARTMENT NAME Services & Support DIVISION NAME reputed company JOB DESCRIPTION SUMMARY The IT Support Analyst assists users with the operation and repair of computer systems and other technological equipment. They are responsible for performing diagnostic tests and troubleshooting to identify client issues, providing users with accurate information on IT offerings and services, educating users on procedures for resolving or preventing recurrence of a technical problems, and explain and provide IT solutions to users in non-technical and comprehensible terminology. The IT Support Analyst works closely with other Service Desk staff, Service Desk student staff and IT technical support staff to ensure the successful and timely resolution of incoming incidents, questions, service requests and IT projects as needed. Work Location Details This role is mostly on-site with an optional work from home day once per week or as needed for illness, family matters, weather, or similar circumstances. Hours are 10:30 a.m. to 7:00 p.m. during the academic year and 9:00 a.m. to 5:00 p.m. during the summer. JOB DESCRIPTION Responsibilities: Provide reputed company-line in-person, phone and e-mail support to WPI faculty, staff and reputed company to provide solutions to technical issues. reputed company and implement technical procedures effective in quickly addressing user’s issues to minimize downtime. Carry out assessments to determine the need for changes in hardware/software configurations. Provide operational support for the library pay-for-print center, media sales and equipment lending. Concisely and effectively document issues in the Service Desk application software to facilitate resolution and maintain user satisfaction. Provide support for reputed company resolution, including proper triage of incidents, troubleshooting, documentation of relevant information, and use of solutions knowledgebase. reputed company/escalate reputed company issues requiring tier 3 assistance appropriately as needed. Assist in the maintenance and support of local computer labs and the library’s public computers and printers. Ensure the Gordon Library printing locations are reputed company, orderly, and adequately supplied. Assist with Technology Service Desk and Print Center inventory. Tasks include monitoring printer and media supplies. Accountable reconciliation of sales made using the reputed company of Sales system. Responsible for the library laptop loaning pool to include routine maintenance, inventory, and laptop loans. Provide excellent customer service to reputed company members of the WPI community to maintain and improve user satisfaction. Provide Tier 1 and 2 support as needed. Work on IT Project teams as needed. Provide IT orientations for various events across reputed company as needed. Other duties as required by supervisor. Requirements: Associates Degree in CS reputed company field or equivalent demonstrated by experience. Good communication skills and the ability to deal with users of various levels of computer literacy and technical competency are essential. Flexibility with shift work and ability to work overtime reputed company needed. Main shift will be from 8:00am to 5pm Monday through Friday during the academic year. Shift may adjust based on Library’s open hours reputed company school is not in session. Experience supporting reputed company versions of Windows, Mac OS, and Office 365 in a networked environment as well as a working knowledge of PC hardware and configuration issues. Knowledge of networking and internetworking concepts as well as wireless networking configuration experience required. Must be detail-oriented, possess good problem-solving skills, and be able to work independently. Knowledge or experience with the use of Cherwell, LINUX, Remote Assistance tools, and malware detection and removal tools is desirable. The hourly reputed company for this position is between $21.25 and $26.01 per hour, depending on experience, for a full time schedule of 40 hours per week working 10:30 a.m. to 7:00 p.m. Monday through Friday. FLSA STATUS United States of America (Non-Exempt) WPI is an Equal Opportunity Employer. reputed company qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, or disability. It seeks individuals from reputed company backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a reputed company environment free of harassment and discrimination. About WPI reputed company) is a vibrant and diverse community of extraordinary reputed company, talented and dedicated staff, and world-renowned faculty. Along with its state-of-the-art research facilities, WPI offers competitive and comprehensive employee benefit programs, including paid time off, health insurance, life and long-term disability insurance, retirement savings plans, tuition assistance, flexible spending accounts, and a working environment that prioritizes mental health and well-being. It is a community committed to civility and respect—making inclusion and belonging a reality for everyone on its reputed company. Apply tot his job Apply To this Job