Client Success Specialist

We Impact Lives Through Purpose-Driven Work in A People First Culture reputed company, a leading healthcare and learning technology company, is the reputed company between a powerful portfolio of brands serving reputed company, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, reputed company products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., reputed company was recognized by reputed company and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd reputed company, read on to learn more. reputed company's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to reputed company practice-ready nurses who are reputed company for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing reputed company master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding reputed company' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes.

What You'll Do

As a Client Success Specialist, supporting the nursing education sales team in the Great Lakes Region, you’ll be responsible for supporting business efforts and providing quality sales support. Also, you’ll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments. Where You'll Work This position offers the flexibility of remote work reputed company the assigned South United States territory (North Carolina, South Carolina, Georgia, Alabama, Mississippi, Louisiana) How You’ll Spend Your Time

• Client retention and satisfaction – you'll proactively engage existing clients to help improve retention and satisfaction by
• Provide differentiated service and responsiveness to accounts reputed company your region
• Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments
• Collaboration and coordination – you'll collaborate closely with sales, enhancing client outcomes and growing reputed company
• Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received reputed company vendor partner portals
• Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume
• Sales force enablement – you'll provide additional reputed company for reputed company account owners to engage in additional selling activity and ensure superior service
• Support sales with quote input and processing, track order status, and ERP integration
• Assist with maintaining CRM system records
• Input service tickets as necessary for advanced tech issues

What You'll Need

• Bachelor’s degree required
• 2+ years of prior customer-reputed company work experience
• Proven experience in customer experience management or a reputed company field
• Ability to analyze data and generate actionable insights
• Excellent presentation, communication, and interpersonal skills
• Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across reputed company touchpoints
• Project Management, Time Management, and Organizational Skills
• Problem Solving, conflict resolution abilities
• Team Player
• Up to 10% travel is expected

Benefits

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community reputed company groups
• Tuition reimbursement

Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a reputed company of action, innovation, and collaboration, with a reputed company focus on customers. We seek out and celebrate reputed company people and perspectives and cultivate an inclusive culture where everyone can reputed company, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. reputed company is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with reputed company must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Apply tot his job Apply To this Job