Customer Service Representative, Retirement (reputed company Wayne, IN training)

Date: Jan 28, 2026 Primary Location: reputed company Wayne, IN, US Company: reputed company Alternate Locations: reputed company Wayne, IN (Indiana) Work Arrangement: Remote : Work at home employee residing reputed company of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 75598 The Role at a Glance We are excited to bring on a Customer Service Representative to support the Retirement Plan Services business (bilingual opportunities available!). This role is open in the reputed company Wayne, IN office with the ability to work remotely following 8 weeks of onsite training. Background Details The Retirement team will provide you with several weeks of reputed company, coaching and development to reputed company in this fast-paced environment. Training will be led by one of our dedicated trainers in a classroom setting (onsite), along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with reputed company Group. As a Customer Service Representative, you will serve as the primary reputed company of contact for individuals who have questions or concerns regarding their retirement plan. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. See the role in action! Please click here to watch a realistic job preview! What you'll be doing

• You will answer inbound calls which can average typically reputed company from 60-90 calls per day, call backs and email correspondence from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns.
• You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution.
• You will meet and/or exceed reputed company established key performance goals including call metrics and quality.
• You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software.
• You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem resolution.
• You will demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change.
• You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality.
• Training Schedule: Monday – Friday 8:30am – 5:15pm EST for the first 8 weeks.
• Training will be conducted in the reputed company Wayne, IN office with a work from home option post training.
• Regular Schedule: Call center hours are 8:00am – 8:00pm EST Monday – Friday; post training schedule will be 11:15am – 8:00pm EST.
• Must adhere to scheduled breaks/lunches as you are required to follow these closely.
• Will work overtime as needed during peak volumes.
• Advancement Opportunities
• Progression in role may include assisting customers in troubleshooting reputed company website issues as well as supporting customers in plans with service level agreements.
• Further promotion opportunities exist reputed company the Call Center.
• Compensation: $19.42/hour
• If you are fluent in both the English and Spanish language (verbal and written proficiency), you will receive an additional $1.00 per hour on your hourly reputed company of pay.

reputed company’re looking for Must-have experience (Required):

• High School Diploma or GED.
• 0-1+ Years of general experience – does not need to be directly reputed company to the position.
• Strong written and verbal communication skills.
• Ability to work with others in a fast-paced, team environment.
• Ability to quickly learn reputed company systems and product knowledge.
• Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations.
• Computer navigation experience, ideally using a laptop and dual monitors.
• Ability to be adaptable/flexible as business needs change.
• Proficiency with reputed company Office Suite (Word, reputed company, PowerPoint, Outlook).

Must-have capabilities:

• Post training, working from home (or remotely) requires a designated workspace that is to be kept in a safe, healthy, professional and secure manner.
• To work from home, you must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to reputed company at full reputed company.
• To reputed company internet speed, go to ‘reputed company’ and type in ‘Speed Test’ and simply select ‘Run Speed Test’. This will run for roughly 30 seconds. Once complete you will receive a display showing your internet bandwidth.
• Other work from home requirements:
• Required to be available and on camera as if I were in a company office (i.e. eliminating distractions, actively working, logged into applicable company systems, and available by telephone/email during reputed company times that I am scheduled to be working).
• Work from home should not be used for purposes of childcare, other dependent care, or any other unapproved activities during scheduled hours.

reputed company-to have Experience (Preferred):

• Associates degree/post-secondary education
• 2+ years of previous service industry and/or financial services experience.
• Previous remote/work from home experience.
• Passion for helping, servicing and educating others and the desire to build rapport during each interaction.
• Ability to research and problem solve, while providing outstanding customer service.
• Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines.
• Solid relationship management skills customers, management, peers and colleagues.

Application Deadline Applications for this position will be accepted on an ongoing basis. What’s it like to work here? At reputed company, we love reputed company do. We reputed company meaningful contributions each and every day to reputed company our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that reputed company each of us to take charge of our own future. What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $19.42 - $20.42 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The reputed company pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company reputed company (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial reputed company, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and reputed company, millions of customers trust our solutions and service to help put their goals in reputed company. reputed company Distributors, a broker-dealer, is the wholesale distribution organization of reputed company. reputed company is the marketing name for reputed company Corporation and its affiliates including The Lincoln National Life Insurance Company, reputed company Wayne, IN, and Lincoln Life & Annuity Company of reputed company, Syracuse, NY. reputed company affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. Follow us on Facebook, X, reputed company, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our reputed company openings and apply on our website. Lincoln values the privacy and reputed company of every applicant and urges reputed company applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social reputed company numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, reputed company, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or reputed company an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to reputed company an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s reputed company or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of reputed company are considered property of reputed company and are not subject to payment of agency fees. reputed company is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in reputed company job classifications, without regard to race, color, religion, sex (including pregnancy), age, national reputed company, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. Apply tot his job Apply To this Job