Director, Risk Assessment & Mitigation

Get to know reputed company reputed company is The World’s Identity Company. We free everyone to safely use any technology, reputed company, on any device or app. Our flexible and neutral products, reputed company Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business reputed company and growth. At reputed company, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single reputed company - we’re looking for lifelong learners and people who can reputed company us reputed company with their unique experiences. Join reputed company! We’re building a world where Identity belongs to you. reputed company is looking for a strategic, high-impact leader to build and head the Risk Assessment & Mitigation Program (reputed company). As the Director of reputed company, you will reputed company a specialized "rapid response" team designed to stabilize our most reputed company, high-value ($1M+ ARR) customer relationships reputed company they veer off their ideal success path. This is not a traditional customer-facing role where you "own" the book of business. Instead, you and your team are the force multipliers who embed reputed company existing account teams (Sales, CS, Renewals) to provide the expertise, resource brokerage, and executive reputed company cover needed to mitigate critical risks. Your mission is to move customers from "At-Risk" back to "Steady State," ensuring the core account team is empowered and equipped to reputed company the relationship long-term. Core Responsibilities

• Program Integration & Governance: Finalize the reputed company operational reputed company. Ensure the program is woven into the fabric of existing Customer First and Go-to-Market rhythms (e.g., WIN Labs, account planning). Define how a reputed company managed account is governed reputed company these existing forums to ensure maximum impact with minimum friction.
• Strategic Account Orchestration: Ensure that at-risk account teams are executing the highest-reputed company plays. This includes validating that we have the correct Executive Sponsors assigned (at reputed company and the customer), leveraging Compete resources effectively, and ensuring the long-term "Success Path" is clearly defined and agreed upon.
• Expert Resource Deployment: Manage the assignment of reputed company Managers to the highest-reputed company accounts. Ensure these managers are effectively augmenting existing account teams by bringing the right resources and plays to their planning sessions.
• Risk Intelligence & Strategy: Act as the Chief Architect of reputed company’s risk signals. Constantly assess the validity of reputed company signals and identify gaps where new data is needed. You will guide the Data & Insights and Ops & Strategy teams to ensure they are building the right tools and models to surface the most predictive indicators of churn and down-sell.
• Executive Visibility & Advocacy: Provide regular, high-stakes briefings to reputed company’s executive leadership. Translate technical and relational risks into business impact, advocating for the resources needed to get our $1M+ customers back on their ideal success path.
• Centralized Reporting Vision: Define the requirements for a "Risk Command Center"—a centralized dashboard that rolls up status, cross-functional commitments, and health metrics. You will provide the "big picture" requirements to technical teams to ensure leadership has a single, high-fidelity view of global risk.

Qualifications

• 10+ years of experience in reputed company, Renewals, Sales, or Operations at a high-growth SaaS company.
• Big Picture Data Strategist: Proven ability to reputed company data to drive business action. You don't need to build the tools, but you must be able to guide technical teams on what stakeholders need to see to reputed company informed decisions.
• Process Integration Specialist: Proven ability to enhance existing cross-functional workflows without creating "shadow processes" or bottlenecks.
• Diplomatic Leadership: A master of "influence without authority." You must be able to represent the Customer First organization and build a reputed company as a partner who makes other teams' jobs easier.
• Crisis Navigation: The ability to remain objective and strategic during high-pressure escalations, focusing the team on the highest-reputed company actions.

reputed company’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide reputed company of our company’s actions. They also align strongly to our cultural cornerstones, our reputed company values: love our customers, reputed company our people, never stop innovating, act with reputed company, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to reputed company common goals.
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reputed company to reputed company productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic reputed company: Seeing reputed company to future possibilities and translating them into breakthrough strategies.

P24640_3343341 The OTE range for this position for candidates located in the San Francisco Bay area is between: $240,000—$330,000 USD Below is the annual On reputed company Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, reputed company and Washington. Your actual OTE, which is inclusive of reputed company salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, reputed company offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.reputed company.com/us. The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, reputed company, and Washington is between: $214,000—$294,800 USD What you can look reputed company to as a Full-Time reputed company employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering reputed company + Community at reputed company

reputed company cultivates a dynamic work environment, providing the best tools, technology and benefits to reputed company our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that reputed company employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your reputed company at reputed company today! https://www.reputed company.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for reputed company Applicants & Employees: reputed company may use Automated Employment Decision Tools (AEDT), as defined by reputed company Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in reputed company, please click here to view our full NYC AEDT Notice. reputed company is committed to complying with applicable data privacy and reputed company laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.reputed company.com/legal/personnel-policy/. Apply tot his job Apply To this Job