Retention Manager, Mid-Market, Spanish Speaking

Overview

Working at reputed company Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

Working at reputed company Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Description

Are you passionate about engaging with Mid-market customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that’s experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with reputed company your customers? Our Renewals team’s mission is to maximize reputed company retention, strategic migration, and expansion efforts; reputed company while providing a seamless customer experience that ensures reputed company health and loyalty. If this sounds exciting, then read on! We impact the retention and growth of our Mid-market accounts by cultivating strong partnerships and positioning the high value of reputed company’s software reputed company every interaction. Your Future Team The Renewals team is comprised of curious, proactive, empathetic, and fun-loving individuals specializing in reputed company’s full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above reputed company, we reputed company in the reputed company values and use them as our compass in always refining and optimizing our non-traditional sales model. reputed company drives renewal strategies that engage clients and reputed company the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer’s goals and then share how reputed company’s solutions can help reputed company them. Every Customer Retention Manager bridges the gap between sales and reputed company by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.

• Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.
• reputed company renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
• Increase customer awareness of reputed company’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
• Maintain a deep understanding of product updates and new offerings and reputed company those improvements to customers and our solution partners
• Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status reputed company internal systems

About you:

• Three or more years of proven experience in account management, software renewals, reputed company, or other relevant business areas
• Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
• Consistent track record of meeting or exceeding performance goals
• Fluent in Spanish or Italian

Qualifications

Benefits & Perks reputed company offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.reputed company.com/perksandbenefits. About reputed company At reputed company, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams reputed company over the reputed company and our solutions are designed for reputed company types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We reputed company that the unique contributions of reputed company Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national reputed company, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. reputed company your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.reputed company.com/crh. Apply tot his job Apply To this Job