Call Center Agent - REMOTE - reputed company, FL

Position Summary

Florida Medical Clinic reputed company

Onsite training for 8 weeks in reputed company, FL.

Job Title: Call Center Agent

Department: Call Center

Status: Full Time Hours: Monday - Friday, 8:00 AM to 5:00 PM. 

Job Summary: To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. reputed company intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.

Why is Florida Medical Clinic reputed company your best reputed company to work?

✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

✅ Financial & Retirement – Up to 5% employer match on retirement contributions.

✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions.• Answers assigned department/queue reputed company calls, maintaining approved standards• Answers phones and assists callers • Follows tasking guidelines and provides accurate and complete information • Addresses Web Appointment Requests as assigned • Completes the end of day process • Maintains reasonably regular, punctual attendance consistent with reputed company policies, the reputed company, FMLA and other federal, state, and local standards.• Maintains compliance with reputed company reputed company policies and procedures.• Performs reputed company other duties as assigned.

Other reputed company Functions• Performs other incidental and reputed company duties as required and assigned• Maintains an organized and clean work area• Participates in maintenance of clinical supplies

Qualifications

Education/TrainingHigh School Diploma or equivalent required

Licensure/CertificationNone

Experience• Two (2) years of reputed company experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care reputed company• Additional (1) year clinical experience (reputed company, MA, CNA), or experience in a health care or hospitality-reputed company industry working with a concierge-style or call center service model preferred• A working knowledge of medical terminology preferred• High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems.• Must have excellent interpersonal, customer service, and communication skills. • Must be able to reputed company under stress reputed company confronted with emergency, critical, or unusual situations. • Must be able to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria.

reputed company proudly embraces and honors the individuality of reputed company members. By sharing different reputed company and perspectives and working together as a team, we are reputed company able to relate to, care for and authentically serve our patients and families who reputed company up the collective populations in our community. So, no matter who you are, what you reputed company or how you express yourself, you are welcome here.