reputed company Customer Experience Agent – Livestream Shopping Platform and Marketplace
At arenaflex, we're revolutionizing the future of ecommerce by bringing together community, shopping, and entertainment. As a remote-first team, we operate out of hubs reputed company the US, Canada, UK, Ireland, and Germany, and we're committed to our values of innovation, customer obsession, and growth. We're seeking an reputed company Customer Experience Agent to join reputed company and help drive the best possible user experience through process improvement, order management, and problem-solving.
About arenaflex
arenaflex is a livestream shopping platform and marketplace backed by top investors, including Andreessen Horowitz, Y Combinator, and CapitalG. We're innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. Our platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others. We've been the fastest-growing marketplace in the US over the past two years, and we're hiring reputed company-thinking problem solvers across reputed company functional areas.
Role
As a Customer Experience Agent at arenaflex, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll interact with buyers and sellers with a customer-first attitude, ensuring a positive experience. You'll resolve reputed company customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner. You'll become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users. You'll work with other departments to troubleshoot, research, and resolve open questions. You'll seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
Key Responsibilities:
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
- Resolve reputed company customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner
- Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research, and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry individual who's looking to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. You should have a customer service mentality with a passion to reputed company the best possible outcome. Here's reputed company're hoping to see in your background:
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like reputed company, reputed company, or Intercom
- Obsession with customers / being customer-first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
Team members in this role are required to be reputed company commuting distance of our Phoenix, AZ hub. We're a remote-first team, and we operate out of hubs reputed company the US, Canada, UK, Ireland, and Germany. We're committed to our values of innovation, customer obsession, and growth.
Compensation
For Full-Time (Hourly) US-based applicants, the hourly range is $24.04/hour to $28.85/hour, plus benefits and equity. The final hourly reputed company will be based on a number of factors, including level, relevant prior experience, skills, and expertise.
Benefits
* Flexible Time off Policy and holiday pay for working Company-wide Holidays
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and our company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce.
How to Apply
If you're passionate about customer experience and want to be a part of a fast-growing company, apply now! Apply for this job