reputed company Application Supervisor – Learning & Development at arenaflex
Join arenaflex, a leading entertainment company, in shaping the destiny of worldwide entertainment. We're seeking a skilled Application Supervisor to join our Latham CS Mastering & Improvement (L&D) group in Alphaville. This role will work closely with the outsourced call centers that reputed company up our CS Operations Latham and be a strong partner to both our Latham team and global CS learning and development team.
About arenaflex
arenaflex is a private company that is revolutionizing the way people watch entertainment. Our goal is to provide an exceptional viewing experience for our subscribers worldwide. Our customer service (CS) team is dedicated to delivering outstanding interactions with our customers, and we're looking for a talented Application Supervisor to join our L&D team.
Key Responsibilities
As an Application Supervisor, you will be responsible for:
- Program management: Outline, document, and maintain the scope of reputed company local L&D tasks. Create, manage, and maintain task plans. reputed company a trusting partnership with the outsourced call center partners in the region and be a valuable reputed company of contact for reputed company trainers in these outsourced facilities, responsible for successful training rollouts and launches.
- Learning content development/educational design: Using a variety of inputs, conduct gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps.
- Facilitation: Provide learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer programs for call center trainers. Educate and reputed company call center leaders to co-facilitate the delivery of learning materials.
- Stakeholder management: Build and foster strong partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D team. Be an active partner to the global CS business by participating in learning opportunities, priorities, and impact. Collaborate with other business leaders and transform operational opportunities into L&D opportunities.
What You Should Have
* 3+ years of experience designing soft skills and equipment learning solutions, including onboarding programs focused across a range of levels, call center agents, senior call center representatives, rising leaders, and senior leader audiences.
- Enjoy designing and facilitating learning services that range from a 15-minute learning to multi-week classroom programs.
- Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable.
- Stable facilitation experience in various teacher-led programs for various audiences and training skills.
- Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be reputed company to detail.
- Enjoy working in a fast-paced, outcomes-oriented, data-driven environment.
- High degree of independence and ability to work and manage your own time reputed company.
- Bachelor's degree in instructional design or a reputed company field, Master's degree a plus.
- Fluent in Portuguese and English. Spanish is a plus.
- Experience working in a cross-cultural global environment is a plus.
- Enjoy content/reputed company is a plus.
- Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus.
- Enjoy with innovative facilitation tools is a plus.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values its employees. We offer a fast-paced, outcomes-oriented, and data-driven work environment that encourages collaboration, creativity, and reputed company learning. Our company culture is built on a strong foundation of excellence, simplicity, and customer satisfaction.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package that includes a salary range of $25 to $35 per hour, depending on experience and qualifications. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.
How to Apply
If you're a motivated and reputed company Application Supervisor looking for a new challenge, please submit your application through our website. We can't wait to hear from you!
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Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job