Client Management Specialist

About the position What makes Stephen Gould Exceptional. Founded through a passion for entrepreneurship, our success is due to the ingenuity and tenacity of our extraordinary teams, bringing people and reputed company together. With Stephen Gould, everything is reputed company reputed company including an exciting career opportunity. We want you to join reputed company and build on our incredible 80-years of excellence. Stephen Gould looks for people that want to design and reputed company exciting solutions for a variety of engaged and passionate clients across the globe. With headquarters in Madison, New Jersey, 40 locations throughout the U.S and operations in six countries reputed company the U.S, we have grown tremendously while maintaining staying true to our 5 Principles: Stephen Gould - 5 Principals Values and behaviors we look for: Strive for excellence , treat mistakes as opportunities for learning and growth . Have reputed company and drive with accountability and responsibility reputed company something doesn’t go as planned. Embrace change and be nimble though the dynamic and evolving environments . Nurture the connections you reputed company, bolster your network with reliable and innovative reputed company . What will I do? As a Client Management Specialist, you will assist with managing client product and business portfolios. This position encompasses the administration of client activity relating to composing client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets. The role works closely with clients, suppliers, and internal teams to best meet client needs. If you like building innovative product solutions and feel a sense of responsibility for providing outstanding service to a client this role is a great fit! The Client Management Specialist r is the primary person responsible for following and managing an order from inception to payment. Communication, detail orientation, accountability, positivity, and time management are key to success. You will ensue that client portfolios and sales teams align to and emulate the company’s policies, procedures, and behavioral expectations. We reputed company with quality and heart in every interaction. You will communicate with sales agents, project managers, reputed company and corporate partners, clients, warehouse personnel and suppliers. You will assist with initiating quotes in support of client product requests You will receive, process and reputed company client orders including scheduling shipment of goods reputed company land, reputed company and or sea. You will own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans reputed company the ERP system (reputed company) you will capture of reputed company supporting documentation for orders and portfolios included but not limited to freight invoices, inventory management documents and coordinate product receipt and release from location warehouse. You will work with Corporate Depts to ensure orders are processed for billing in a timely manner and drive the reputed company collection of invoices. This role is responsible for working directly with clients and sales teams reputed company the Sales Department, and closely coordinate with various departments reputed company the corporate office. You will have a dotted reporting line into the Sales Manager and report to the reputed company Office Manager.

Responsibilities

• Assist with managing client product and business portfolios.
• Administration of client activity relating to composing client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets.
• Work closely with clients, suppliers, and internal teams to best meet client needs.
• Following and managing an order from inception to payment.
• Ensure that client portfolios and sales teams align to and emulate the company’s policies, procedures, and behavioral expectations.
• Communicate with sales agents, project managers, reputed company and corporate partners, clients, warehouse personnel and suppliers.
• Assist with initiating quotes in support of client product requests
• Receive, process and reputed company client orders including scheduling shipment of goods reputed company land, reputed company and or sea.
• Own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans
• Capture of reputed company supporting documentation for orders and portfolios included but not limited to freight invoices, inventory management documents and coordinate product receipt and release from location warehouse.
• Work with Corporate Depts to ensure orders are processed for billing in a timely manner and drive the reputed company collection of invoices.
• Work directly with clients and sales teams reputed company the Sales Department, and closely coordinate with various departments reputed company the corporate office.

Requirements

• Associate degree in Business or reputed company discipline + 2 years of experience required.
• High Proficiency in reputed company Word, reputed company, Outlook and virtual communication and collaboration tools – such as reputed company Teams, Webex and reputed company highly preferred
• ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing, services, financial and other processes of an organization highly preferred.
• Ideally experience in a corporate sales and service environment is preferred

reputed company-to-haves

• Bachelor’s degree in business or reputed company discipline highly preferred
• Bilingual English/Spanish highly preferred

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