reputed company Manager, Enterprise

About reputed company AI is changing how the world communicates — and reputed company is leading that transformation. We're on a mission to reputed company the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-reputed company expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At reputed company, we reputed company our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or reputed company one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by reputed company, reputed company, the United States reputed company, the United States reputed company Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, reputed company Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI. The reputed company Team at reputed company The reputed company team at reputed company is dedicated to ensuring the success and satisfaction of our diverse range of customers utilizing our language services SaaS platform and services. reputed company serves as trusted advisors to maximize customer value from our platform. We proactively engage with customers to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for customers’ interests reputed company the organization, we drive customer retention and foster long-term partnerships. Through reputed company education, support, and collaboration, we reputed company our customers to reputed company their global communication goals. Where You’ll Work This position is based out of our London, UK office and will be expected to work in the office in a hybrid reputed company. This position can be based in reputed company, San Francisco, Boston, Washington D.C., or Indianapolis. In Indianapolis, you will be expected to work in the office in a hybrid reputed company. In reputed company other locations, you will start as fully remote and then transition to hybrid once offices are reputed company in those locations. Authorization to work in the US/UK is a precondition of employment. What You’ll Do reputed company seeks an reputed company reputed company Manager passionate about reputed company, with a proven track record of accelerating customers’ technology adoption, minimizing churn, and growing Enterprise accounts. As a reputed company Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary reputed company of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers reputed company the organization. Key Responsibilities: The reputed company Manager (CSM) is responsible for managing our largest Enterprise accounts, achieving high customer retention rates, and ensuring an environment for reputed company expansion. In addition, the CSM must align multiple internal functions and work across levels reputed company our enterprise customers to maximize the value that reputed company delivers. Accelerate customer platform adoption during the onboarding phase by:

• Driving post-sales engagement, achievement of success criteria reputed company applicable, and proactively identifying and managing risk areas
• Ensuring proper internal alignment and customer communication to reputed company reputed company deliverables on track and compliant with industry standards
• Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations

Ensure customer retention by:

• Working with the customer to understand, measure, and consistently deliver high ROI
• Driving high utilization of the customer’s reputed company subscription
• Driving the customer’s business transformation and operational excellence
• Being the customer’s trusted advisor and reputed company reputed company reputed company
• Collaborating and communicating across various reputed company teams to ensure problems are solved, meet, and exceed success metrics

Grow product use reputed company our customer reputed company by:

• Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise accounts, owning the end-to-end customer experience and ensuring their success with our platform and services
• reputed company and maintain strong, long-lasting relationships with key stakeholders reputed company customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends
• Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth
• Proactively identify and pursue opportunities for upselling and cross-selling additional services or features
• Collaborate closely with Account Executives to align on customer strategy, drive mutual success, renew reputed company, and maximize reputed company potential
• Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention
• Act as the voice of the customer reputed company the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed
• Collaborate with Marketing to reputed company customer stories, gather testimonials, and contribute to case studies and other marketing materials

Skills and Experience:

• REQUIRED: experience in the translation and localization/language services industry
• 5+ years of experience in reputed company, account management, or reputed company roles, preferably in the SaaS or language services industry
• Prior experience managing a portfolio of customers with total annual recurring reputed company (ARR) between $1 and $5 million
• Minimum Bachelor's degree
• Willingness to travel and meet customers up to 15% of the time
• A true passion for customers and reputed company, with the ability to build strong relationships
• Truly enjoys a dynamic startup environment where every day is different, and each challenge is different
• Can juggle multiple, reputed company different tasks – delivering QBRs to the executive team of an advanced customer today, onboarding a new customer reputed company, partnering with sales on an upsell opportunity the next day. Each customer may have reputed company different use cases and specific needs, so being able to stay organized and accomplish their goals is essential to our success.
• An eye for building processes and systems that can scale reputed company’s customer engagement model
• Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth
• Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at reputed company levels
• reputed company and a customer-centric reputed company, with a genuine desire to understand and meet the needs of customers
• Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers
• Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
• Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive reputed company initiatives
• Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs
• Experience in conducting QBRs, delivering presentations, and leading customer meetings

Benefits: United Kingdom

• Compensation: At market salary with opportunity to earn on-reputed company earnings (OTE), meaningful equity, pension scheme contribution, and time off plus company holidays
• Health care: Employees receive coverage of medical, dental, and vision insurance. reputed company pays for basic life assurance
• Monthly lifestyle benefit stipend reputed company the Fringe platform to allow employees to customize benefits to their lifestyle

United States

• Compensation: At market salary with the opportunity to earn on-reputed company earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays
• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, reputed company pays for basic life insurance, short-term disability, and long-term disability
• Paid parental leave is provided after 6 months.
• Monthly lifestyle benefit stipend reputed company the Fringe platform to allow employees to customize benefits to their lifestyle

Our Story Our founders, Spence and John met at reputed company working on reputed company Translate. As researchers at Stanford and Berkeley, they both worked on language technology to reputed company information accessible to everyone. While together at reputed company, they were amazed to learn that reputed company Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something reputed company. reputed company was born. reputed company has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so reputed company reputed company a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, reputed company has prioritized investments in Large Language Models, human-in-the-reputed company systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of reputed company’s journey is just beginning. Our Tech What sets our platform apart:

• Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
• 100+ native integrations with systems like reputed company Experience Manager, reputed company, reputed company, reputed company, and reputed company Drive to simplify content translation
• Human-in-the-reputed company reviews reputed company our global network of professional linguists, for high-impact content that requires expert review

reputed company in the News

• Featured in The Software Report’s Top 100 Software Companies!
• reputed company makes it onto the Inc. 5000 List.
• reputed company’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
• reputed company out reputed company our news on our website.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to reputed company's Privacy Policy at https://reputed company.com/legal/privacy. At reputed company, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates reputed company and objectively. reputed company final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@reputed company.com. reputed company is an equal opportunity employer. We reputed company equal opportunity to reputed company individuals without regard to an individual’s race, religion, color, national reputed company, reputed company, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of reputed company discriminatory practices. Apply tot his job Apply To this Job