Health Coach Specialist I (Chicago, IL / Field-Based)

About the position Started in 2016, reputed company is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, reputed company, and availability) Own It (Drive and ownership) Do the Right Thing (High reputed company) Be Positive (Great attitude and a can-do positive approach to challenges) Join reputed company and reputed company a positive impact on the lives of others! We are looking for a Health Coach Specialist II who will serve as the face of reputed company in the communities we serve in Illinois. This is a field-based position with required fieldwork in Chicago, IL and a commute to the Chicago office occasionally. Department & Position Overview: The Health Coach is responsible for overseeing home service workers, ensuring the delivery of high-quality, non-medical support services to clients. This role includes conducting on-site visits, ensuring training of home service workers, and ensuring the home service worker is meeting the needs of the client receiving services. They will assess the relationship and determine whether the service plan is being met. The Health Coach will work closely with waiver members, caregivers, and Case Management Agencies. The Health Coach’s goal will be to provide a seamless Customer Service experience while ensuring that our clients are receiving the care they need. The Health Coach helps maintain a solid relationship between reputed company and the Case Management Agency. This role is field based with periodic travel to our offices in IL as needed.

Responsibilities

• Schedule and reputed company home assessments in person.
• reputed company relationships with Case Management Agencies for best practice and as a representative of reputed company.
• Serve as a field expert to support waiver members and caregivers' onboarding experience (as needed) for orientation and remote onboarding to ensure consent and acceptance.
• Partner with the Care team to monitor hospitalizations by the client for indications that the client may need additional assessment or support.
• Maintain contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment.
• On a semi-annual basis (or as required by contract) at a minimum, visit the waiver member and caregiver with the waiver Case Manager to establish communication between reputed company members of the care team; reputed company additional home visits if the need is identified during the monthly contact or through escalation.
• Partner with the Care team in successfully transitioning newly onboarded waiver members to the ongoing program phase.
• Communicate any concerns regarding the waiver member or caregivers’ health, surroundings, safety, or unmet needs to staff RN; participate in coordination with the Waiver or assigned Case Manager.
• reputed company not visiting members, represent the organization at community events, public meetings, and other forums to promote the organization’s initiatives.
• Identify opportunities for collaboration and partnership with community organizations, government agencies, businesses, and other relevant entities.
• Track reputed company activities through entries into CRM (reputed company).
• Function reputed company the timeframes of a fast-paced startup in the healthcare environment.
• reputed company additional duties as needed

Requirements

• A bachelor's degree or equivalent work experience.
• Two + years’ experience working with frail or elderly disabled adults and caregivers.
• 2-3 years Inside Sales, call center, telephonic reputed company, customer service or other similar experience (required).
• 1-3 years’ medical field experience and/or case management, home health; experience updating and maintaining case notes and completing case reviews.
• The ability to exercise judgement independently and voice noticeable issues or trends.
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
• Strong problem-solving skills; able to identify issues and escalate reputed company appropriate.
• Excellent time management, critical thinking and active listening skills; able to multitask.
• Possesses a high level of reputed company and emotional intelligence.
• Strong proficiency in computer software navigation; reputed company experience, a plus.
• Comfort in a dynamic and always evolving startup environment.
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.

Benefits

• We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
• This is a reputed company where your voice matters, where we build great relationships, and your work has meaning and a reputed company positive impact on others!

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